Girias India Investment — Delivery of about 2 year Old second Washing machine

Address:

Flat 4A Asset Legacy Gowreshapattom Trivandrum 695034

Dear Sir,
I have purchased a Samsung front load washing machine(WW80K54EO WW 8 kg 1400 rpm with Add wash) -bill no. 12305 dated 21.12.2020 and samsung double door 345 L refrigerator - bill no. 1582 dated 21.12.2020 from dealer Girias Tiruppur on 21st of December 2020. I have received delivery of both the products from your Nagarcoil branch.

The delivery of Samsung refrigerator is ok.

But in respect of washing mschine I got cheated by your staff by dumping a 2 year old (Manufactured date April 2019) with full of scraches and patches on top edges snd top cover.
It was delivered and the Company package was opened by Samsung demo person only and we found the following issues:

1. The inlet hose was some domestic local inlet pipe along with the machine in place of Samsung branded inlet pipe. This itself shows that you dealer at Nagarcoil has repacked old goods after applying chemical or sand paper which resulted in scraches.
2. Machine is 2 years old (Manufactured date April 2019) with full of scraches and patches on top edges snd top cover. You note that the warranty cover is 3 years by company.
3. Machine was dumped in your godown or being used as a display piece or used product and it is repacked with some local inlet pipe after tampering the paint and dumped to my house.

I want to know is it a policy of girias to Deliver 2 year product to customers by marketing as "lowest price guaranteed". You may answer me is this the professionalism a customer can expect from a private limited company Girias India Investment private limited. Is it correct from a dealer to sell 2 year old product(marketed and sold to me that the ecobubble model is newly introduced model launched in 2020)which is evident from manufacturer date pretending as new product?

You may note that i am a 25 year old loyal customer of Samsung and first time i am having a bad experience after purchasing a Samsung product from Girias India

Is it correct that complaint resolution takes more than a month for a complaint which is clear that the customer got cheated? You may note that the machine is kept idle for more than a month and have not used it since purchase and i will not use that Samsung product unless the complaint is resolved.

My troubles and pain caused on purchase of new Samsung product by me and issue regarding the same is not yet resolved even after lapse of a month.

For negligence or irresponsibility and cheating by your staff I am getting affected and causing unnecessary mental stress and agony after paying for a samsung product.

The matter was referred to Samsung also and as per the resolution informed to me after their investigation it was told to me that i will get replacement of this old second hand product. However your staff offered me of discounts. You may note that i I don't want any discounts for accepting this 2 year old product

So expecting justice I am contacting you for early resolution for my issues with Samsung product.

Hoping a positive resolution in this case where your staff has really cheated the customer whoch is clearly evident from the facts mentioned above