Global Hospitals Group — Improper care and injections not provided at the time of discharge and no reports provided

Address:

400012

To whom so ever this may concern

It is very disappointing that the Hospital that I chose numerous times for my parents has turned out to be declining in the quality of care and service.

My mother was admitted twice in two months for similar causes and has a fever again. Earlier was given care for COPD and later in COVID ward. The first was a nice experience as I was with her all the time. I had observed that basic hygiene was never maintained and also the nurse would not be in a position to use her basic sense to notify the Doctor that the patient has bruises over her buttocks. Would they do the same for their mother? As I was with her. I took care of her at that time. But the second time she was all alone. Hence nobody bothered to see her bruises over her buttocks and when she came home I noticed her area was completely bruised and painful and would start bleeding if any more damage it would have got. This time, even the papers of reports that are given are not printed properly, tests are done but reports are not clear so I cannot understand what the doctors have referred to while visiting her daily and aligning a treatment for her. Thirdly and the most important of all, the nurse does not give all medication as per the discharge summary. Neither does she explain to us how we have to administer the injection to the patient at home. She was behaving as if she was not bothered and thank god she is getting a discharge.

I want all the reports properly printed. Action should be taken towards the caretakers and providers to dependent patients in COVID ward specifically as no relative is allowed to stay with the patient. Also, an explanation why the injections were not procured for us at the discharge and why we were not provided the knowledge of how it is to be given to the patient.