Go Air — Cancellation Fee refund

We received a message from go air regarding our flight from Male to Kochi on 3rd Dec yesterday that the flight has been canceled. Our PNR is BF4J2B we had contacted the Go Air customer care One Shivanki answered and told us that our Male to Bangalore G8-4032 flight is own schedule but Bangalore Kochi flight G8-812 is cancelled and she told us that we can cancel the Bangalore Kochi and get refund for it and mail regarding same would be send. We have booked another flight for Bangalore to Kochi on 3rd but we have not received any mail from Go Air and we are unable to do web checkin for our Male to Bangalore flight. Due to this miscommunication we need to cancel the whole booked ticket from MALE to BANGALORE for GO Air and on the top of that GO Air charged 20000 RS as the cancelation fee which is very unfortunate and unlawful. So hereby we request you to refund the cancellation fee and compensation for the other ticket cancelation charges .Attaching the screenshot below of cancellation fee for your reference.

The Customer care of GO AIR is very poor and they are not at all answering the calls which is a very desperate thing. Because of this our entire holidays got ruined.


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