Go First — Excessive flight delay

Website:

www.flygofirst.com

I humbly seek your help and support regarding our horrible experience with Go First on 24/09/2022. I was accompanied by both my parents, one of whom is a senior citizen. Please note the key points-

1. Our flight was rescheduled 4 times, because of which instead of our non-stop flight reaching Delhi at 19:45 on 24/09/2022, we reached Delhi on 02:40 on 25/09/2022 after a layover of around 6.5 hours at Bangalore airport.

2. Since our direct flight was cancelled and split into 2 separate flights, I had to bear twice the charges to reserve my seats for both flights for 3 people. The customer had to pay extra without any fault of his.

3. Throughout this time, or on any of the Go First planes, there was no complimentary meal/ service/ monetary compensation that was offered by Go First airlines because of the horrible experience caused by them to the customer.

4. Since we reached Bangalore airport 5.5 hours before our scheduled departure, we did not get access to the airport lounge for the first 2.5 hours, so we were left stranded at the airport, causing even further inconvenience.

I have mentioned our flight rescheduling history for your reference. Please note that this is not an isolated occurrence, a similar experience was also experienced by people travelling from Male to Mumbai on 24/09/2022.

1. Original booking-
Male (15:05) to Delhi (19:45)
Flight G8 34
Date - 24/09/2022
PNR - G6P2UC

2. We were informed on 21/09/2022 at around 20:00, that this flight was cancelled due to operational reasons.
Rescheduled flight timings-
(i) Male (14:45) to Bangalore (17:25)
Flight G8 44
Date - 24/09/2022

(ii) Bangalore (21:05) to Delhi (23:50)
Flight G8 118
Date - 24/09/2022

Since we were given boarding passes for both flights, we were not allowed to exit the Bangalore airport during our layover.

3. We were informed on 24/09/2022 at around 13:00, 1.5 hours before boarding our flight from Maldives, that our flight G8 118 has been further delayed due to operational reasons.
Rescheduled flight timings-
(ii) Bangalore (22:55) (24/09/2022) to Delhi (01:40) (25/09/2022)
Flight G8 118

4. At the Bangalore airport, the flight showed further delay at around 22:00-
Rescheduled flight timings-
(ii) Bangalore (23:35) (24/09/2022) to Delhi (02:20) (25/09/2022)
Flight G8 118

5. There was another delay due to an incoming flight from Lucknow. Boarding started late around 23:15. So our final timings were-
(ii) Bangalore (23:50) (24/09/2022) to Delhi (02:40) (25/09/2022)
Flight G8 118

Request you to kindly review the above. Our experience with Go First on 24/09/2022 has certainly affected us mentally and has led to monetary loss for us without any mistake of ours, and we thus seek your kind support and help.