GoAir — Flight Cancelled and not given a refund

Address:

91, KILLARI ROAD

On 15.11.2022, the flight has been cancelled, I am asked at departure go air Airlines he told that the flight has cancelled and refund through online, I check the web check in the system, in that message has showed you have to reschedule the flight or REFUND the amount. I press the box on left side of the message but it is not clicked, I contact the my company Payworld customer care office, he said that refund is not possible you have to contact go air office.
At that time I have booked at 12.20 p.m. on 15.11.2022.
Please refund the cancelled flight and oblige.