I am writing to lodge a complaint against GoAir Airlines for forcing us to use the credit shell instead of doing a full transfer to our mode of payment when GoAir chose to cancel our international flight to Male from Pune dated 19 Dec 2021.
The details are as follows-
PNR: BYRZKQ
Date of Travel: 19 December 2021
Source: Pune
Destination: Male (Maldives)
Via: Bengaluru
Original ticket: Attached
Cancellation Date: 18 December 2021
Canceled By: GoAir
Post the cancellation by GoAir, they took the liberty to book the ticket without our consent as below and sent us the itinerary. The flight timings are not at all matching, we are quite surprised how did GoAir think that flying to Male is possible when the flight to Bangalore will only reach at 13:00 Hours and the departing flight to Male leaves at 12.50.
We had a chat with the GoAir support team regarding the same ( call recording is available ) where they apologized and asked if they would like us to go either for a full-refund or a re-booking to which we explained we would like to go for a full-refund and the executive confirmed that they would do a full-refund to our original mode of payment.
Today as on 25th December 2021, we contacted GoAir to know that we have the only option as "Credit Shell" to get our refund after spending over 3 hours on call with them. GoAir is forcing us to use the credit shell while we have incurred losses in re-doing all the trip planning and paying extra to the resort stays included. Moreover, in the light of current COVID situations with Omicron, we are unlikely to travel domestically or internationally using GoAir. How is this even sensible to force a consumer to choose to fly in order to use the refund amount pushed into the credit shell ( which is highly immoral and unethical from the consumer behavior point of view )
We simply would like to have the amount refunded to our original mode of payment. And request your assistance in order to deal this with the GoAir airline. Please let us know how we proceed with this.
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The Author is advised
to keep all evidences, the text including
to find the legal professional for lodging the lawsuit against InterGlobe Aviation Ltd
to the nearest court at his residence.
The duty of the legal professional is primary to explain the rights of the passengers in the case and the reasonable financial expectation, apart of the noted by the Author, in light of the losses
for the decision making of three passengers.
The total estimated expenses for such simple lawsuit can not exceed[protected] rupees total.
These expenses are refundable by the judgement of the judge.
The estimated length of time can not exceed 6 months from the moment of the registration of lawsuit of the passenger(s), if the passenger(s) will not demand the excessive complications or will not face with the extended fraud of the air carrier again during the court sessions.
The judge can apply stricter measures against the executives of InterGlobe Aviation Ltd, which operate around 160 air crafts in India, upon the receipt of writ of lawyer or legal professional, who represents the rights of the named passengers before judge at court sessions.