GoAir — Not refunding money cancelled ticket due to lockdown

With ref PNR KEHS9E( Bengalore to Mumbai & then Mumbai to Ranchi) My ticket was cancelled due to the nationwide lockdown. You people then promised I can book the ticket with the help of credit shell. But i was not able to do so from the website & I was asked to contact customer care.I tried contacting several times through your customer care number. But No one picks up. I tried contacting through email & twitter but got no reply from your side apart from the automated messages. You are requested to either refund my money or allow me to make booking through the same. You can contact me at
[protected]@gmail.com