Godrej Garden City — rental service is ###

Godrej Garden City — rental service is ###

D deekaysydney

Dear all, It's a really frustrating experience from godrej garden city, ahmadabad customer service/ rental service people. I am an australian and oci indian and invested in 2 project from godrej with tons of assurances and promises to provide the best service to nri customer. I have already cancel my contract for panel project, but unfortunately i cannot withdraw the godrej garden city ahmadabad and registered my flat. It has been now over 2 month of promise to rent out my flat but beside my tens of emails, tens of phone calls but nothing is happening and no one is taking responsibility to deliver the promise. Rental desk is hopeless and management is also hopeless and never return call even i have requested to talk to management. The lady moina sekh is responsible for all activities for ahmabadbad but she never pick phones and always assurances been given by call centre to arrange a call back within 24 hrs... I am really frustrated with this return and would like to warm all nri customer to not invest in godrej properties. Invest in good builders who take care of your emotion and deliver promises. Never will buy again from godrej any product in future. Very frustrated. Regards Dilip srivastava Tivoli - k 1204 Was this information helpful? No (0) Yes (1)
Oct 31, 2017 Updated by deekaysydney Dear Godrej, Thanks for replying on my complaint. Much appreciated. Godrej has taken my complaint seriously and Ms Niharika has contacted me with assurances to provide full support on and when required. Rental team has also contacted and prioritize my request to place a tenant on my property. I am happy now with the proactive approach and efforts Godrej team is putting now to address my grievance. I will be withdrawing my complaint as soon as the result shows. Rest assure my complaint is not against a person, rather against the system, which should be in place when Godrej promises with NRI customers. I am sure I should be a happy customer in near future. Thank you Godrej once again for your prompt efforts. Regards Dilip
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Godrej Properties Customer Care

from Mumbai, Maharashtra

Dear Dilip,

We understand your concern and we will make sure that our team gets in touch with you soon.

For any further assistance, you can write to us at customercare.[protected]@godrejproperties.com or call us on [protected] and speak to our representative.

Regards,
Team Godrej Properties

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deekaysydney's [Complaint's author] reply, Oct 31, 2017

Dear Godrej,
Thanks for replying on my complaint. Much appreciated. Godrej has taken my complaint seriously and Ms Niharika has contacted me with assurances to provide full support on and when required.
Rental team has also contacted and prioritize my request to place a tenant on my property.
I am happy now with the proactive approach and efforts Godrej team is putting now to address my grievance.
I will be withdrawing my complaint as soon as the result shows. Rest assure my complaint is not against a person, rather against the system, which should be in place when Godrej promises with NRI customers.

I am sure I should be a happy customer in near future. Thank you Godrej once again for your prompt efforts.

Regards
Dilip

Godrej Properties Customer Care

from Mumbai, Maharashtra

Dear Dilip,

Thank you for appreciating our efforts. Being a customer centric company, we value our customers and it is always our endeavor to serve them in their best interest.

For any further assistance, please write to us at customercare.[protected]@godrejproperties.com or call us on [protected].

Regards,
Team Godrej Properties

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T

tmp512

I’ve had similar issues with the rental helpdesk. They’re not reliable and they have complete disregard for your property. I provided them and trusted them with my keys about six months ago. I’ve heard nothing from them since then. After emailing them several time I realize that I’m not gonna get a response from them. I finally found another realty agent that is quite aggressive and honest in their services. Within two days of getting the keys back from Godrej they were able to find a renter. However we could not get the place rented because someone from the Godrej rental department left the window open in the flat. That allowed birds into the flat make a mess. That’s taken several days to clean the flat and sanitize it. This company only responds when you make public complaints. Until then nothing happens at the Godrej. This is specific to Garden City only. Several of my family members own Godrej properties in Mumbai and they have had no issues. It is only the Garden City team that is highly unreliable and untrustworthy.

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