Godrej Properties — Godrej Aqua- Regarding poor registration process and irrelevant handling charges

Address:

130/6,131 of Hosahalli Village, Jala Hobli, Bangalore north taluk – 560067

I am a regretted owner of a flat at Godrej Aqua, Bengaluru. I am a NRI residing in Belgium. I want to complaint regarding the poor customer service with Godrej properties.
I have been following up since November 2021 regarding the registration process with one of the then representative Tharun, as i was travelling to India in December 2021 for vacation. But as the regristration process is getting delayed and as i had to travel back, i made a power of attorney on my brother in laws name ans travelled back. Sice then i have been constantly been following up with Tharun regarding registration every now and then, like for every month. We have received an email on 1st April 2022 intimating that the handover will soon start. But not exact date. I have been waiting since then and again following up on the same with Tharun. I have received my final invoice on 18th July 2022. Immediately i have paid the full amount including pre maintenance charges without any delay. Inspite of this and again constant follow I came to know that Tharun has already long before initiated regiatrations for some other members inspite of my constant follow up. Then he disappears and Anjali, another representative in his place comes into picture. I have been following up constantly with her too. Now all of a sudden today i receive an email that I am levied upon some handling charges as the holding charges will be levied if the registration was not done before 90 days of the intimation email which is absolutely rubbish, ridiculous pathetic what not which is of no use. If the handling charges are to be levied they should be since the start of last invoice email. What is this stupid horrible worstest service i really dnt understand. Are these representatives qualified enough?. They are insane. What non sense non sync customer service is this. I am already in peaks of my frustration regarding the worst modular kitchen work which was promised for. Now on top of this the handling charges. I am not going to pay a single penny of this handlong charges. Inspite being an NRI i tried my level best to constantly consistently follow up with the team. This is not at acceptable. Afterall we didnt buy a chocolate from Godrej but we bought a damn property. Absolutely horrendous it is. I am not at all going to recommend Godrej to any of my near and dear at all and i will make sure to put this statement boldly in whichever social platform it may be. I want this issue to be addressed ASAP by the team. Hundreds of representatives keep on changing and no one even bothers to stay updated on a customer history in their absence. Really really dissapointed regretting that as to why i bought this property from godrej. Please contact directly on my wats app number with the representative Anjali.