Dear Sir/Ma'am,
I'd booked a property in Godrej Meadows-2 project in Feb-22. During registration, I was told that I'm eligible for Rs. 20, 000 vouchers and additional voucher of 1% of registration amount (~58, 000/-) if my referral member does the registration. ALL THIS IS GIVEN ON EMAIL BY SALES PERSON (Mr. Karan Lalwani). I've done my registration in March 2022 and my referral also did the registration on the same day. Now, even post "7 MONTHS" of registration, Godrej is not giving me the promised payment. They are just pushing me back since last 7 months giving reasons of internal approvals and vendor delays.
I've made payments of around 22lacs in these 7 months against my upcoming property but Godrej is not at all bothered of paying me my dues. They are not even providing any escalation matrix where I can write or speak with some senior person.
Request your help in this case for getting my pending dues form Godrej.
Thank you.
BELOW IS THE COMPLETE EMAIL THREAD WITH GOGREJ SALES AND SUPPORT TEAM -
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Hi Moiz,
The referral and SDR payment is still pending. My registration was done 7 months back!!!
I've made TIMELY payments of "22 lacs" till date to Godrej for my flat, and still waiting 75k payment from your end.
Really disappointed and don't know who can help (YOUR SALES TEAM IS ### BOTHERED ABOUT THEIR CUSTOMER ISSUES!!)
Can you please share the EMAIL ID of your Site Head?
Regards,
Sagar A. Nalawade
On Thu, Aug 4, 2022 at 3:50 PM Sagar Nalawade wrote:
Hi Moizuddin,
As per our discussion on Tuesday, the referral voucher has been approved and sent for payment to the vendor. It should be deposited by 16th Aug.
Can you also update on the status for the 20k registration voucher? I had a word with @Karan Lalwani last week and he confirmed that approval was taken from the Site Head before he committed the same to us by email during booking. Can you check internally with @Karan Lalwani and process this further based on this approval?
Thanks and would appreciate your update on these issues.
Regards,
Sagar A. Nalawade
On Tue, Jul 26, 2022 at 11:34 AM Sagar Nalawade wrote:
Hi Moiz,
Can I please get a timeline (exact date) for this? It's been 4 months now since my registration and we are still talking about internal approvals and processes.
Also, I hope that the "approval" which you are stating AND the final payment will be a combined amount of "1% Referral Benefit + 20k registration benefit". I don't wish to get any further surprises by getting a partial/different amount.
If there are any actions/escalations required from my end, please let me know right away.
Kindly confirm.
Thank you.
Regards,
Sagar A. Nalawade
On Tue, Jul 26, 2022 at 11:00 AM Moizuddin Shaikh wrote:
Dear Sir,
The request has been processed further and at the last stage of internal approval.
I shall keep you posted the progress of this.
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From: Sagar Nalawade
Sent: Tuesday, July 26, 2022 10:49:42 AM
To: Moizuddin Shaikh ; Simran Sahu
Cc: Karan Lalwani ; mamtaawachat
Subject: Re: Referral and SDR Vouchers
[ EXTERNAL MAIL ]
Hi Moiz,
Is there any update post our discussion on Sunday?
Thanks.
Regards,
Sagar A. Nalawade
On Sun, Jul 24, 2022 at 2:07 PM Sagar Nalawade wrote:
Hi Moiz,
Iâm trying to connect with Simran but she is not responding to calls or messages.
Can SOMEONE please get this closed at the earliest? Iâm tired of following up and getting no response at all from anyone in Godrej.
Did not expect such pathetic post sales service from you guys.
Regards,
Sagar A. Nalawade
On Wed, 20 Jul 2022 at 16:38, Sagar Nalawade wrote:
Hi Simran,
At first, the sales person (Karan) states during my booking that a voucher will be given once registration is done. Next, when I asked for post registration, I was told that the internal TAT to give vouchers is "90 days" from the date of registration. On completion of "90 days" (3 months time!!!), you confirmed that it will be done by 15th July (which is 15 more days).
Now, post ~110 days, you are saying that the exact date cannot be confirmed???? Is this a joke??? I understand there might be delays at times, but 3 months!!!
Are you willing to wait this long if I delay my payment to Godrej??
@Moizuddin Shaikh - I appreciate all your support during the registration process and it was just because of your confirmation on email, I've waited for 90 days. Can you help here and close this at the earliest?
@Karan Lalwani - I've mentioned this even in my earlier email, but I guess you are "least bothered" to support any of your CUSTOMERs. Still, if you have "some" courtesy and can stand by your words, I would appreciate it if you can step in here and get this internal process sorted. Or just tell me that you are helpless and it's just the CRM team's job so I can remove you from this email thread itself.
Thanks.
Regards,
Sagar A. Nalawade
On Wed, Jul 20, 2022 at 4:27 PM Simran Sahu wrote:
Dear Mr. Nalawade,
Greetings from Godrej Properties!
Thank you for sharing the details.
As per our earlier discussion, we are internally working on the referral voucher and Gift voucher and itâs in the advance level. We will be transferring the amount directly to the CUSTOMERâs account or we will be giving DD for the same.
Further, as the process is almost at the last stage internally we are not able to provide exact date of completion. However, we are assuring you that it will be get done and we will be updating you regarding the same
Thanks and Regards,
Simran Sahu
Relationship Manager,
Next level email ID(In case of any grievance) : help.[protected]@godrejproperties.com
From: Sagar Nalawade
Sent: 20 July 2022 14:36
To: Simran Sahu
Cc: Karan Lalwani; Moizuddin Shaikh; mamtaawachat
Subject: Re: Referral and SDR Vouchers
[ EXTERNAL MAIL ]
Hi Simran,
Can you please update on the below email?
Regards,
Sagar A. Nalawade
On Mon, Jul 18, 2022 at 1:21 PM Sagar Nalawade wrote:
Hi Simran,
Please find the below account details and attached copy of PAN Card and cancelled cheque.
Bank Name: ICICI Bank Ltd.
A/C Number: XX
IFSC Code: XX
Branch Name: Erandwane, Pune.
Can you please confirm by what date this will be closed?
Thanks.
Regards,
Sagar A. Nalawade
On Fri, Jul 15, 2022 at 5:49 PM Simran Sahu wrote:
Dear Mr. Nalawade,
Greetings from Godrej Properties!
As per our discussion, we are internally working on the referral voucher and Gift voucher and itâs in the advance level. We will be transferring the amount directly to the CUSTOMERâs account or we will be giving DD for the same.
Hence, we request you to kindly SHARE YOUR account details, one cancelled cheque and PAN card of yours.
Further, we will be updating you once it will be get done.
Thanks and Regards,
Simran Sahu
Relationship Manager,
Working Hours: 10:00 AM to 6:00 PM IST (Sunday to Thursday)
From: Sagar Nalawade
Sent: 14 July 2022 18:33
To: Simran Sahu
Cc: Karan Lalwani; Moizuddin Shaikh; mamtaawachat
Subject: Re: Referral and SDR Vouchers
[ EXTERNAL MAIL ]
Hello Simran,
I hope we are on track for the referral vouchers and the GV for SDR.
Let me know how you will be sharing it on 15th July. Is it some coupon code which will be shared on email?
Thanks.
Regards,
Sagar A. Nalawade
On Wed, 8 Jun 2022 at 18:23, Simran Sahu wrote:
Dear Mr. Nalawade,
Greetings from Godrej Properties!
As per our telephonic discussion, we are internally working on the referral process as we have made some changes in the referral payout to the CUSTOMERs thatâs why it is taking some extra days from the TAT we have given earlier.
It will be get done by 15th July 2022 and will be updating you the further.
Thanking you with warm regards,
Simran Sahu
Relationship Manager
From: Sagar Nalawade
Sent: 08 June 2022 11:17
To: Simran Sahu
Cc: Moizuddin Shaikh; mamtaawachat; Karan Lalwani
Subject: Re: Referral and SDR Vouchers
[ EXTERNAL MAIL ]
HI Simran,
At first, the sales team did not mention any TAT and just said that I would get the referral benefit once my reference does the SDR. (this is on email)
Next, when I follow up, I've been informed there is a TAT of 90 days!! (90 days to get a voucher created!!!)
And now, when the 90 days are nearing, you are mentioning that "tentatively" it will be done by 15th July (which is approx 110 days from SDR!!!)
I would like to have the vouchers in 90 days TAT timeframe. This is confirmed from your end and a "fair enough" duration to create simple vouchers. (Your construction is faster than the voucher process!!!)
Please confirm.
@Karan Lalwani - Do you have a say here? It's disappointing that you haven't stepped up/replied for a "single" issue post my booking. I understand CRM team will be responsible here, but as my Sales CONTACT, you should back up at least for the commitments you made during our discussions.
Regards,
Sagar A. Nalawade
On Tue, Jun 7, 2022 at 6:35 PM Simran Sahu wrote:
Dear Mr. Nalawade,
Greetings from Godrej Properties!
With reference to the below mail, we are working on the process for referral tentatively it will get done by 15th July 2022, we will update you on the same.
Thanking you with warm regards,
Simran Sahu
Relationship Manager
From: Sagar Nalawade
Sent: 07 June 2022 10:27
To: Moizuddin Shaikh; Simran Sahu
Cc: mamtaawachat; Karan Lalwani
Subject: Re: Referral and SDR Vouchers
[ EXTERNAL MAIL ]
Hi Moizuddin, Simran,
Is there any update on the "Referral GV and a GV for early registration"? As the TAT is 90 days, will it be given on the 90th day?
Can you please confirm if your internal process for getting vouchers is initiated?
Thanks.
Regards,
Sagar A. Nalawade
On Thu, Mar 31, 2022 at 10:26 AM Moizuddin Shaikh wrote:
Dear Mr. Nalawade,
Greetings from Godrej Properties!
With reference to your email, we would like to inform you that the Referral GV and a GV for early registration TAT is 90 days from the date of registration. We shall keep you updated on receipt of the vouchers.
Further, we would like to inform you that we are yet to receive the registered Agreement from the registrarâs office. We shall share an email communication on receipt of the document with you and you may please reply to that email whether you would like to collect the agreement from us/courier/or handover to a bank representative.
Please feel free to approach us for any further assistance.
Regards,
Moiz Shaikh.
From: Sagar Nalawade
Sent: 31 March 2022 10:16 AM
To: Simran Sahu; Moizuddin Shaikh
Cc: mamtaawachat
Subject: Re: Referral and SDR Vouchers
[ EXTERNAL MAIL ]
Hi Simran,
Was trying to reach you but no luck.
Please confirm on the SDR + Reference vouchers and most importantly the registered agreement copy. I need to initiate the disbursal process with bank at the earliest.
Thanks.
Regards,
Sagar A. Nalawade
On Wed, Mar 30, 2022 at 1:47 PM Sagar Nalawade wrote:
Hi Simran,
Is there any update on the trailing email?
Regards,
Sagar A. Nalawade
On Mon, Mar 28, 2022 at 8:08 PM Simran Sahu wrote:
Dear Mr. Nalawade,
Greetings from Godrej Properties !
I will let you know about the SDR vouchers and reference vouchers, Please allow me some time for this.
Also I will update you regarding agreement documents once we will receive in our office.
Regards,
Simran Sahu
Relationship Manager.
From: Sagar Nalawade
Sent: 28 March 2022 10:00
To: Moizuddin Shaikh; Simran Sahu
Cc: mamtaawachat
Subject: Re: Referral and SDR Vouchers
[ EXTERNAL MAIL ]
Hi Moiz, Simran,
Finally, my registration was done yesterday!! Appreciate all your support to get this done in this FY.
Can you please help me now in getting my SDR vouchers and the reference vouchers?
Do let me know if any action is required from my end.
Also, I spoke to Simran yesterday to share the original agreement copy at the earliest so I can proceed with the disbursement process with my bank.
Thanks again, have a great day ahead.
Regards,
XX
P.S: I understand all the crowd and delays were due to Government work, March end, etc., however, it was too hectic as we reached at 8AM and left the registration office at 3.30PM with our 2 kids!! Maybe it can be planned in some better way for other CUSTOMERs. Just feedback for improvement in your process.
On Thu, Mar 24, 2022 at 6:45 PM Sagar Nalawade wrote:
Hi Moiz,
Please find the below confirmation from the Sales team for the referral and SDR vouchers.
Thanks.
Regards,
XX
[protected] Forwarded message[protected]
From: Karan Lalwani
Date: Wed, Feb 16, 2022 at 3:27 PM
Subject: Referral and SDR Vouchers
To: [protected]@gmail.com
Dear Sir,
As communicated during the meeting, youâll be eligible for a 1% sales agreement voucher when your referral Mr. Pankaj Dongre does SDR and also Rs.20, 000 voucher if the SDR is done within 45 days of booking.
Regards,
Karan Lalwani
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