It was falsely updated on the gojavas website that current status: attempted but not delivered - reason:- cid - address incomplete for docket no. Delpvnp670919 from printvenue. I was supposed to receive the courier on 18/07/2016, but did not receive. I called gojavas customer care three times and i was told that i will receive it today before 8 pm, however the last time i called at 8 pm, i was told that the address given is incomplete. On the same given address i received another courier on friday (15/07/2016) from printvenue through gojavas (Delpvnp670903). If the courier was received on that day then how was it not delivered today. The reason updated is false and i have complained at the gojavas customer care but i want strict action to be taken against the person who did this.Instead of calling up to find out the location, he conveniently updated false information that address is incomplete while i have already received a courier from gojavas on the same address on friday.
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Aug 8, 2021
Complaint marked as Resolved
Gojavas Courier customer support has been notified about the posted complaint.
We apologise for the inconvenience caused. We're escalating the issue to the concerned team and shall get it checked. Meanwhile, we're also informing the team to arrange a re-attempt of your order.
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We apologise for the inconvenience caused. We're escalating the issue to the concerned team and shall get it checked. Meanwhile, we're also informing the team to arrange a re-attempt of your order.
Regards,
Team gojavas