Grablon.com — Product not delivered even after 2 months

Address:	400104
Website:	grablon.com

I had booked two products with grablon.com on the 25th august 2016, and have already paid for it, but till date i have not received the product, inspite of my constant follow up. almost 99% of the time i called on their customer care no[protected] i am not able to connect, whenever the call did get connected i was assured that the delivery will be made in 2 days, then finally i was told they would initiate the refund process, but even that did not materialize, one fine day i came across Mr kabir Sheth who introduced himself as the customer care in-charge, he then assured me that he would not give me the refund, but send me the product by the 20th october 2016, but till date i have not received any delivery. have i been cheated ??????