Grofers Complaints & Reviews

Grofers contact details
Head office address: 64h, sarhaul abadi village, sector 18, gurugram, haryana 122001, india
Their so called customer care number[protected] is not working. I called on this no. [protected], he is very unprofessional, spoke rudely, he disconnected phone many times. They dont even do chat with customer only automated script they send. They are making fun of customer in this covid 19 situation. I ordered...

Its really shame thing. I ordered many items from grofers and its suppose to deliver on 22nd of march but it got rescheduled for 2nd apr. I still not raised any complaint for the same but today major wrong things happens with me and its done by your delivery partner i received call from chandan kumar and he told me if i want my order i have to come out side and need to reach on his location which is 2 to 3 km far distance from home. I clearly...

I had placed the main order on 26th march 2020 amounting to rs.1331 and paid through ticket restaurant meal card and the order had been accepted and was reflecting, however again on 28th march i placed an order of rs. 900 and paid through google pay and had clubbed it with the main order which never reflected but the amount has been deducted from the account, similarly on 29/03 i placed an order amounting to rs.3149 through google pay and...

I have ordered on 21st March and the delivery date was 27th March but 27th they changed the delivery date without inform me. When I report an issue they are replying after 15min, 30min and close the issue immediately with mark as resolved. Finally I talk with customer care where the lady ensure me that she will arrange the delivery as earliest as possible and scheduled on 8th april. On 1st April I checked that they cancelled my order again...

Dear sir/Madam
I have ordered some grocery items on 18/3/2020 and the date of delivery was scheduled to be 26/3/2020. After that on 25/3/2020 they rescheduled the delivery date on 10/4/2020.I called to customer care and he apologized for that and assured me to deliver my products till 10/4/2020.Now on 1/4/2020 they cancelled my order without my consent.Now at this stage of COVID 19 in our country they will cheat with people in order...

I paid ₹2069 but got message ₹12 will be refunded. My order got cancelled when they are delivering everywhere else. Do understand the situation am willing to wait but they simply cancelled as per their convenience. How do i get my money back? Worst part is their customer service is so horrible. It's customers simply can't reach them. There's no way one could reach them. No matter what they should refund my money. ₹2057 is not a small...

I had ordered on 18.03.2020 under order id-ord[protected] for delivery 22..03.2020 but they had re-schedule my order for 29.03.2020. Now grofers again re-schedule for 14.04.2020. It is unbearable. You can understand, in this time necessity of food for my family.
I request you to resolve my problem and ask to grofers for deliver my order as soon as possible.

Thanks & regards
Ravinder rajpoot...

Grofers order ORD[protected]
While adding to cart, the site showed me Tuesday 24th March as the delivery time. But after i paid the money it rescheduled the date to 31st March?

This is dishonesty. Website should inform the correct delivery date before collecting payment. Pls cancel my order and refund money....

Dear sir/madam,
I placed two online orders placed on 24th february 2020 with order id: ord[protected] and order id: ord[protected], which was cancelled due to discount coupon code not applied. But, the refund amount for both of orders not been credited to me till now.
Order id: ord[protected], refund amount: 1644/-
Order id: ord[protected], refund amount: 1644/-
Order date: 24th february 2020
Paid through: sbi...

Orderid:-ord[protected]
My groceries is not delivered but i got delivery message from grofers upon contacting delivery boy he was rude and giving false answers.

Delivery boy name :-nanasaheb pawale
Number:-[protected]
I want my refund or action against such improper delivery service.
I want this to be resolved as early as possible.
Please take a look into this and get it resloved....

As per add given by grofers that Guaranteed Free Kishmis with Every Order in the captioned advertisement or on Grofers App it has mentioned that Guaranteed Free Kishmis with Every Order but no where it is mentioned that Customer have to free item with their order I had ordered for Rs.3518/ but I haven't received free item when i have enquired with their customer care i was told you have not added item in your order so you will not getbr...

On 1st march 2020, i purchased goods worth rs.2485 videord[protected] from gofers. However, i have not received free 500 gms of kismis (Raisins) as per the offer declared by grofers at the relevant time. It was nowhere mentioned that this offer was not applicable along with another offer. I feel cheated at the hands of grofers. Grofers sells goods at a higher price than d'mart. For example 500 gm cadbury bournvita health drink refill is available...

I placed 3 order on grofers last week of february 2020 in first order i already file complaints regarding delivery executive mr. Santosh and same person come for delivery and again in my order some items were damaged and some items were missing and i filed complaints regarding missing order grofers denied to give me refund and again in second order same thing happen 2 items were missing so filed complaint on grofers app they assure me that...

Mene ek bag purchase kiya thaa phirr mene ushke return ke liye bola to grofers wale ushko leke nhi jaa rhe or always new slot de dete haii to iss sy preshan hoke mene apna refund maga to wo bhi de rhe or mera paise atka ke bhete haii me khuud call krke bolta hu unko ki aj pickup ho jana chaiye phirr bhi nhi krwa rhe me delivery boy ko call krke bol rha hu ki kb awoge lena leke jawo ishko...

Dear Sir / Madam,

I am writing to you to raise an issue about: Food & Groceries

The issue that I have experienced was: I placed the order no. ORDO81485654 on 02.02.2020 delivery on 05.02.2020 between 10 AM to 1 PM. I paid the value of order while booking.
On 05.02.2020, my order was not delivered but I got SMS at 12.43PM that order stands delivered.
My issue with customer care through CHAT / EMAIL...

Dear Sir / Madam,

I am writing to you to raise an issue about: Food & Groceries

The issue that I have experienced was: I placed the order on 24.01.2020 delivery on 30.01.2020 between 10 AM to 1 PM. I paid the value of order while booking.
On 30.01.2020, my order was not delivered but I got SMS at 12.43PM that order stands delivered.
My issue with customer care through CHAT / EMAIL bringing no results....

Delivery people are selling our ordered products to someone else at higher price, as i booked my orders at very discounted price. I complained to a sales manager but even he is not responding. This is happening in sowcarpet area of chennai, tamilnadu.

These people are taking advantage of discounted price and making profits.
They are also denying for delivering our orders to our doorstep and asking us to come to some...

I placed a prepaid order on 22/01/2020 for rs. 1651. They promised to deliver the products till[protected] but now on[protected] i recieved a message that the delivery of the products has been resheduled till[protected].

Just for delivering in the same city they are taking like more than 15 days and still dont know if it will be delivered even till 11-feb.
Also, there is no customer care available for grofers and cannot...

There is no response from the grofers team..

My order was placed on 20/01/2020 and they were to deliver it on 22nd.. But they rescheduled it to 29th.. But didnt deliver it again.. And now they have rescheduled it to 8/02/2020.. The amount of 1389/- has been pre paid by card.. I contacted them several times.. But no response.. Few of the contact numbers are in-correct. This cant go on like this.. Either i get back the amount...

Respected sir/mam
I have ordered some product through grofers mobile app on 23 january morning 10.09 am. I have paid 1672 rs for the product i purchased form there via standard charted debit card. Order delivery date is scheduled next day 24 january but order is not deliver on time and rescheduled again on a new delivery date 29 january. I want my order only 24 but it can show 6 days late. I complaint regarding this to technical support...