Grofers — Getting harassed by last three purchasing

Ambalika2

Address:

registered office at Plot 64H, Sector 18, Gurgaon -122001 (Company).

I came at your site 7 aug 2020. My order id ord[protected], delivery date was 10 aug. It reschedule for 13 aug. I asked a day before to deliver. The chat concern team doesn't favor me to deliver at before. But when 13 aug i expected my order to deliver which did not deliver. So i came on chat. Cce ms. Rinki said it will be delivered at 13 aug in morning slot. I said what is the date today. She was unable to ensure me when will i get my order. Then i make a call to grofers, there mr. Manish spoke same line as last cce spoke then i asked what is the date of today. I asked who is responsible for this delay he said he is not responsible bcz your order could not packed. The way of communication of manish was also not good. Even he was saying i ordered at 10 aug. I asked him to arrange the call from senior. After some time i got the call from supervisor anuradha. She was checked the things and ensure the order will be delivered at 14 aug 2020. I also asked who will responsiblefor this delay. I am facing third time from grofers. This is kind of harassment. If i will not get order at 14 aug grofers will pay the fine. After the ensure i was sure i will get delivery of my order but it is still no delivery. Now when i again asked to one of senior of concern department she said for it. There is no policy for any compensation for coustmer if they don't get order timely and satisfaction answer by grofers team. Coustmer have to suffer. She will raise complaint and hope to deliver soon. There is leakage in one product so ground level team could not go with next procedure. When it will resolve the problem we will deliver it to you.
Now i want to ask who is responsible not to deliver timely?? I am facing problem from last 3 ordered now i want there sgould be policy if company can't deliver timely there should be fine on company to give customer.
They say communicate on chat now look the chat team doesn't reply if you complaint

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Grofers customer support has been notified about the posted complaint.

Aug 18, 2020

Updated by Ambalika2 Delivered late. Not resolve the problem. The staff of Grofers don't support. There is no compensation policy for coustmer after harassment. They even not fullfil the commitment what they say.