| Address: | Ernakulam, Kerala |
Kind Attn
Concerned,
This is a complaint I registered nearly 3 months ago and still awaiting a
resolution.Is this the preferred customer treatment??? Dont you think it really
frustates a customer and the implications of such a frustation ??? surprised at
the level of response.
The case case is there below provided you do something about the whole
thing..Also attached scan of grievance letter submitted at Cochin branch.
In utter disappointment,
Sunil Menon A
[protected]
Kind Attn Sir,
SUNIL KUMAR MENON AMBAT 12/556 CHANDRIKA YASORAM NAGAR BHAGAVATHY TEMPLE ROAD
CHERANALLORE EDAPPALLY 682034
Father's Name ; T B K Menon.
Nominee - Mrs Prashanti P.S
Date Of Birth 10/09/75
Unique identification Number - 101N014V01
Policy Number[protected] HDFC SAVINGS ASSURANCE PLAN - 30000
This I highlight as a grievance which remains unresolved even after about2
months of initiation. All the relevant details in the below mail.
Besides I made a visit to the Local HDFC Life Branch -Cochin towards the middle
of January and submitted a written grievance on the treatment meted out to me
as per their directive .Also met and explained the same to the Branch Manager
who in turn directed me to one Mr. George Alex -Sr Corporate Agency Manager. I
was assured that I would be updated and an amicable resolution reached. No
developments have taken place since the last one month and the next due date
for my Policy Number 12682158 is fast approaching.
Moreover I recieved an SMS on 28/12/12 stating that one Mr. Kausar A as the
person concerned for handling my complaint with a landline number [protected]
and a message that a resolution will be forthcoming in 2 weeks time. The given
phone number too is continuously unavailable.
I would definitely like to continue the policy till maturity provided all the
additional charges mentioned below are nullified as it is very evident that it
is no fault of mine.
Reinstatement Fee Rs. 281/-
Interest/Fund Amount Rs. 3210/-
Total Payable by me Rs. 30465/-p.a
Looking forward in optimism to an early resolution and justice for the
mentioned grievance
Yours SIncerely,
Sunil Kumar Menon Ambat.
[protected].
> --- On Fri, 28/12/12, Sunil Menon A
> <
[protected]@yahoo.co.in>
wrote:
> >
> From: Sunil Menon A <
[protected]@yahoo.co.in>
> Subject: RE:'HDFCSL=904-730' Policy No. 12682158
> To: "
[protected]@hdfclife.com"
> <
[protected]@hdfclife.com>
> Date: Friday, 28 December, 2012, 12:01 PM
>
> >
>
> Dear M/s Siba,
> Please address my query.
>
>
> I am astonished at the communication below. There was a
> STANDING INSTRUCTION TO DEBIT the Amount from my Bank
> Account through ECS.
> As the same was done priorily on a yearly basis, I had
> requested for a monthly clearance so that Yearly Amount
> Debit at one shot would not pinch me. I had furnished all
> the formalities through your Official at COCHIN - Mr Anoop
> [protected].
>
> Even though I repeatedly requested a monthly clearance
> no change was affected and Now I recieve this
> communication.I am indeed short for words to express my
> disbelief. when I assured that at no point of time did my
> Bank Balance Dip to honour the HDFC Life Inurance Clearance
> /Main reason of opting for ECS to avoid non-payment
> ????
>
> Could you please redress my grievances???
>
> AT NO POINT OF TIME WERE THERE ANY COMMUNICATIONS, WITH
> RESPECT TO ME DEFAULTING PAYMENT, EXCEPT OF LATE THROUGH
> MESSAGE WHICH I IGNORED AS I HAD ALREADY DONE THE NEEDFUL
> BANK ECS.
>
> Expeting an immediate clarification.
>
>
> With Patience,
> SUNIL MENON AMBAT
> [protected] .
>
> --- On Thu, 27/12/12,
[protected]@hdfclife.com
> <
[protected]@hdfclife.com>
wrote:
>
>
> From:
[protected]@hdfclife.com <[protected]@hdfclife.com>
> Subject: RE:'HDFCSL=904-730' Policy No. 12682158
> To: "Sunil Menon A"
> <
[protected]@yahoo.co.in>
> Date: Thursday, 27 December, 2012, 10:44 AM
>
>
>
> Dear Mr. Sunilkumar Menon A,
>
> Greetings from HDFC Life!
>
> This is with reference to your e-mail communication, we
> would like to inform you that the present status of the
> policy is Paid Up due to non payment of premium due
> from 24/02/2012. We request you to reinstate the
> policy by paying the outstanding premium of Rs. 33956/-
> at any of our nearest HDFC Life branches. Kindly visit our
> website www.hdfclife.com for branch
> addresses all over India.
>
> Bifurcation of Outstanding Premium
> amount:
>
>
>
> Total Outstanding Premium
> Rs. 30000/-
>
> Service Tax/Education Cess
> Rs. 465/-
>
> Reinstatement Fee
> Rs. 281/-
>
> Interest/Fund Amount
> Rs. 3210/-
>
> Total
> Rs. 33956/-
>
> We would also like to inform you that we have generated
> a quote on 27/12/2012 which will be valid for 15
> days so kindly pay the outstanding premium within this
> period to reinstate your policy.
>
> Reinstatement Conditions:
>
> 1. Reinstatement Fee that is Rs. 281 is charged
> 2. Through My Account payment not possible
> 3. Through Website payment is possible
> 4. If done through Website waiver of Rs. 281 is
> given
> 5. If future premiums is paid through ECS/ SI then also
> waiver of Rs. 281 will be given
> 6.If the Premium Frequency is monthly mode then Direct
> debit is mandatory but waiver of Rs. 281 will not be
> given.
>
> Paid Up effects:
> > After 3 years of premium payment the policy will be
made paid up -
>
> 1) Sum Assured for main benefit will be reduced.
> 2) Rider benefits will cease.
> 3) Reversionary bonus attached till paid up date will
> remain attached.
> 4) Policy will become non participating.
>
> On death / maturity -> Paid up Sum assured +
> attached reversionary bonus will be paid on death or
> maturtity whichever is earlier.
>
> We hope to have addressed your query.
>
> We assure you the best of our services always.
>
> Warm Regards,
>
> Siba
> Customer Service Officer
>
>
>
> Regd Office: Ramon House, H.T Parekh Marg, 169, Backbay
> Reclamation Churchgate, Mumbai- 400020.
> Insurance is the subject matter of the
> solicitation
>
********************************************************************************...⇄
>
>
> -----Original Message-----
> From: Sunil Menon A (
[protected]@yahoo.co.in)
> Date: Wednesday, December 26, 2012 05:40
> PM
> To:
[protected]@hdfclife.com
> (
[protected]@hdfclife.com)
> Subject: RE: Policy No. 13530616
>
>
>
>>
>
> Dear Customer Relations Team,
> Thank you for the soft copy for my policy
> no 13530616.
>
> Still awaiting a revert from your end on
> Query for my Policy no 12682158.
>
> Please find details
> below.
>
>
>
> SUNIL KUMAR MENON AMBAT 12/556 CHANDRIKA
> YASORAM NAGAR BHAGAVATHY TEMPLE ROAD CHERANALLORE EDAPPALLY
> 682034
>
> Father's Name ; T B K Menon.
> Nominee - Mrs Prashanti P.S
> Date Of Birth 10/09/75
>
> Unique identification Number -
> 101N014V01
>
>
> Policy Number[protected] HDFC SAVINGS
> ASSURANCE PLAN - 30000
>
> As I do my policy payments directly transferred
> from the bank, Please provide me with the relevant payment
> receipts soft copy for the yeare[protected] at the
> earliest.
>
> With Patience,
> Sunil Kumar Menon Ambat.
> [protected]
>
>
>
>
> --- On Sat, 22/12/12,
[protected]@hdfclife.com
> <
[protected]@hdfclife.com>
wrote:
>
>
> From:
[protected]@hdfclife.com <[protected]@hdfclife.com>
> Subject: RE:'HDFCSL=904-730' Policy No. 13530616
> To: "Sunil Menon A"
> <
[protected]@yahoo.co.in>
> Date: Saturday, 22 December, 2012, 11:15 AM
>
> >
> Dear Mr. Sunil Kumar Menon Ambat,
>
> Greetings from HDFC Life!
>
> This is with reference to your e-mail communication, we
> would like to inform you that we have attached the Annual
> Premium Statement with this e-mail. Kindly find the
> attachment.
>
> You may view the latest annual premium statement by using
> the first four digits of Client ID[protected]
> followed by your birth year as Password.
>
> You may also view the same by using "My Account"
> Portal.
>
> We hope to have addressed your query.
>
> The present status of My Account facility is Newly
> Added. The User ID and Password has been sent from
[protected]@hdfclife.com
> with the subject line as "Welcome to My Account",
> kindly check your mailbox as well as your SPAM folder.
>
> We would like to provide you the process for first login:
>
> 1.. Visit our website www.hdfclife.com.
>
> 2. Click on Login: Customer, which will lead you to login
> section where you can use your User ID and Password.
>
> Further, we would like to inform you that the password is
> Case Sensitive, take adequate care while login.
>
> 3. The system will ask you to reset password. You may reset
> the given password with new one.
>
> We assure you the best of our services always.
>
> Warm Regards,
>
> Siba
> Customer Service Officer
>
>
> > From: Sunil Menon A (
[protected]@yahoo.co.in)
> Date: Friday, December 21, 2012 11:34 AM
> To:
[protected]@hdfclife.com
> (
[protected]@hdfclife.com)
> Subject: <AUTO> Submit my income tax returns -
> Declaration of Proof of Investments for Tax deduction
> exemption
>
>
>
> Dear Customer Relations Team,
>
> Still awaiting a revert from your end on Query -
> 'HDFCSL=904-730' Submit my income tax
> returns - Declaration of Proof of Investments for Tax
> deduction exemption
>
>
> With Patience,
> Sunil Kumar Menon A
> [protected]
>
>
>
>
> From: Sunil Menon A <
[protected]@yahoo.co.in>
> Subject: <AUTO> 'HDFCSL=904-730' Submit my
> income tax returns - Declaration of Proof of Investments for
> Tax deduction exemption
> To: "
[protected]@hdfclife.com"
> <
[protected]@hdfclife.com>
> Date: Monday, 17 December, 2012, 9:00 PM
> Dear Customer Relations Team,
>
> Pls find details as required.Kindly process at the
> earliest.
>
> 1. Full name of the Life
> Assured: SUNIL KUMAR MENON AMBAT
> 2. Full date of birth:
> 15 /02/67
> 3. Mailing address with
> pin code: 12/556 CHANDRIKA YASORAM
> NAGAR BHAGAVATHY TEMPLE ROAD CHERANALLORE EDAPPALLY
> 682034
> 4. Name of Beneficiary/
> Nominee: Mrs Prashanti P.S
> /
> Kalyani
> 5. Contact Numbers:[protected]
> Mob
> :[protected].
>
>
> Thanking you,
>
> Sincerely,
> SUNIL KUMAR MENON AMBAT
> [protected].
>
>
>
>
>
> --- On Sun, 16/12/12,
[protected]@hdfclife.com
> <
[protected]@hdfclife.com>
wrote:
>
>
> From:
[protected]@hdfclife.com <[protected]@hdfclife.com>
> Subject: <AUTO> 'HDFCSL=904-730' Submit my
> income tax returns - Declaration of Proof of Investments for
> Tax deduction exemption
> To: "Sunil Menon A"
> <
[protected]@yahoo.co.in>
> Date: Sunday, 16 December, 2012, 9:42 PM
>
>
>
> Dear Customer,
> We thank you for writing to us.
> We have referred the matter to our concerned department
> and will definitely get in touch with you within 2 working
> days.
> The Interaction ID for your communication is mentioned
> in the subject line. Please make a note of it.
> To help us serve you better always write to us from
> your email id registered with us. If you would like to
> register your id or provide an alternate id, please provide
> us the following verification details.
> 1. Full name of the Life Assured:
> 2. Full date of birth:
> 3. Mailing address with pin code:
> 4. Name of Beneficiary/ Nominee:
> 5. Contact Numbers:
> For HDFC Standard Life Insurance Company Limited
> Customer Relations Team
> This is an auto-generated response. Please add
>
[protected]@hdfclife.com to the
address book/ white list/ safe sender
> list. Otherwise, your mailbox filter or ISP may stop you
> from receiving any email communication from HDFC Standard
> Life Insurance Company Limited.
>
> > HDFC Life has been conferred with the "Life Insurer of
> the Year" Award at the Bloomberg UTV Financial Leadership Awards
> 2012. HDFC Life
> has been honoured with the prestigious IMC Ramakrishna Bajaj National
> Quality Award 2011 for excellence in the service category.
>
>
>
> Please do not print this email unless it is
> absolutely necessary
>
>
>
>
>
>
>
>
>
Was this information helpful?
Post your Comment