Feb 09, 2018
Updated by bhagwandas baheti please note one thing your agent who visited me he accept that all these three policies has been mis soled to me by your agent.
Dear team
I received your mail yesterday. Kindly please note some points
· All three policies have been sold to me by your same agent.
· As you mentioned in mail about my pre-conversation calls, let me tell you one thing I have each & every call recording of your agent/broker, from those I have provide you & Mr.Ishan K some important call recordings please listen to those call recordings carefully. You will found how he sold me all three policies & how he forced to me to not to say/ask anything about bonus.
· As per the documentation part goes, kindly please notice one point your field executive (Rahul) collected kyc documents with cheques that time he did not take my signature on any form if he can collect documents from me then he can take my signs on the application form too but neither did he take my signatures on application form nor my children’s signature & my children’s are unaware of these policies .so that please note me & my children’s did not signed any application form of yours.
· As you mentioned about features/benefits and details of this plan were explained to me at the time of purchasing the policies please note that your agentMr.Abhishek sold me these polices by explaining me bonus & commissions on these policies so please note these all three policies has not contain those commitment which your agent told me at the time of taking these policies. Also I haven’t taken these polices from branch so I take these policies as per the commitments by your agent/broker which you clearly find in my policy complaint & also in call recording which I have provide you & your agent Mr.Ishan k.
· As you mentioned about your certified agent kindly please ask him to meet me & also I have provide you each & every documents/evidence which clearly proves that these all three policies & OXXY international fraud has been done by same agent.
· As you have mentioned me to provide you consent letter to continue/convert the policies in the single premium kindly please note that I am not agree to your this decision. I have clearly proved you my side hoe your agent cheated with me by using
HDFC LIFE INSURANCE name also I am a senior citizen at this age I am not able to pay your rest policy premium & also I lost my all the savings in these policies & OXXY INTERNATIONAL money so now I am not having any saving/money for my future & also due to my current medical condition I will need money in future so because of that I am not in favor of single premium. Also if you notice all three policies premiums & OXXY INTERNATION payment paid by me (Bhagwandas Baheti) by my own savings
· Also after so many mails & call I received you this decision which is not 100% in my favor. Also you have mentioned in policy about your grievances redressal process is that company will revert in 10 days from date of complaint but I received you decision after 24 days approx. that is the reason & my past experience with your agent Mr.Abhishek I am not in the favor of keeping my relationship continue with your company any more that is the reason I want my whole invested amount refunded & end this relationship with your company.
KINDLY PLEASE REFUND ME MY WHOLE INVESTED AMOUNT WHICH MENTIOED BELOW:-
POLICY HOLDER NAME
POLICY NUMBER
PREMIUM
1.
BHAGWANDAS BAHETI
18836269
30, 000/-
2.
NITESH BAHETI
19127274
99, 999/-
3.
NAVITA BAHETI
19127554
99, 999/-
COMPANY NAME
INVESTED AMOUNT
DATE OF INVESTMENT
1.
OXXY INTERNATIONAL
64, 400/-
24/02/2017
2.
OXXY INTERNATIONAL
96, 600/-
26/04/2017
Feb 16, 2018
Updated by bhagwandas baheti dear Mr. Ameiya Kirtikar
I received your mail.thank you so much for replying me...
Firstly about freelook cancellation letter :- as you mentioned that I did not submitted freeook cancellation letter in time that clearly means that you did not investigate my complaint properly.I have provide you call recordings in which your agent committed that I will receive my bonus after 180 days.
signatures of two polices which you have mentioned :- kindly please check both policy documents did not have any signatures on it.My son & my daughter did not signed nay of your application form & also as you said I did not provide you my children's signatures that means you did not listen 25th january mail attachments kapoor clearly told me to provide signature verification to Mr.Ameiya on his mail id & from that day I am asking everyone to provide me Mr.Ameiya's mail id but nobody provided me his mail id.
previously your company on 15 th of January 2018 reverted me single premium option which I did not accepted on the other hand I told you to refund my money & in future if we required we will definitely take
insurance policy from
HDFC life insurance
As you talk about pre verification calls & welcome call :- dear sir please note only one thing your company have only 2 or 3 call recordings of mine but I am having more than 30 call recording of your fraud agent MR.Abhishek from which I have provide you 17 call recordings.
Also please note MR.Ishan k & MR.Ajay kapoor accepted mis selling in this polices which meeting voice recording I am having
On Fri, Feb 16, 2018 at 5:28 PM, [protected]@hdfclife.com <[protected]@hdfclife.com> wrote:
Dear Mr. Bhagwandas Baheti,
We refer to your concern raised against aforesaid policies.
We would like to confirm that we have done a detailed re-investigation and our decision sent to you via email dated February 05, 2018 is correct and remains unchanged.
In the event you are dissatisfied with the response provided by us, you may approach the Insurance Ombudsman in your region. You are requested to refer to the IRDAI website at “www.irdai.gov.in” for the updated details of the existing offices of the Insurance Ombudsman.
However, insurance is a long-term contract and it is mutually advisable to continue the policies till the end of term to reap the full benefits of the plans.
For any further queries or clarification, kindly contact us at any of the touch points mentioned in the email.
Assuring you best of our services.
Yours sincerely
Ameiya Kirtikar
Escalation 2
Service Recovery –
HDFC Life
HDFC Standard Life Insurance Company Limited. IRDAI Regn No. 101
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