Hero Electric — Hero optima lx motor stuck

Address:

faridabad

My scooty motor not running properlly some time motor run time shocked
2 time my father accident when driveing because motor between running stucked . hero dealer RS Sales 5 no. n.i.t faridabad owner told company policy when motor fully jamed then company taken action whether family member died driveing time rs sales talking behaviour not good.
please take action and resolve