Hindware Appliances — Service is not providing on warrenty

I purchased hindware water geyser on September 2020 and it 2 years of complete warranty and 7 years of tank warranty. I have raised a complaint on June 21, 2022 regarding my geyser is not working. Today we are on 26 June, no technician visited to rectify the issue. I'm keep on calling customer care on a daily basis to raise the issue that no technician has visited my place. Complaint number that I got from hindware is WHR2162243. Please act on it and help me to solve the issue.
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