[Resolved] Home Credit — Loan account no. [protected] in the name of A. Jaya Kumar
J
jayakc
from Delhi, Delhi
Address:
New Delhi, Delhi
I had taken cash loan of Rs. 12000 from Homecredit india and my first EMI of Rs. 1025 was due on 13.07.2015 and i got the call from the Home Credit executive to make the payment into account id [protected] as i preferred to make through NEFT. the amount was debited from my account on 13.07.2015. however the executive are calling for making the the payment but i have told them that as per the advise given by the executive on 11.07.2015 the payment has been made into old account no. [protected] (unknowingly) whereas my current loan id is [protected]. it is the responsibility of the homecredit to revert the payment into my correct account but they are still making calls for non payment. It is an irresponsible attitude of home credit staff as a result i am being unnecessarily being harassed. It is request that my payment be reverted into my current contract id or stop making calls.
Jaya Kumar -[protected]- [protected]@gmail.com
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Complaint marked as Resolved
Home Credit India Finance customer support has been notified about the posted complaint.
In reply to your query, as discussed with you over the call, your payment has been paired on the correct contract [protected].
We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification.
Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .
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Thank you for your query to Home Credit India.
In reply to your query, as discussed with you over the call, your payment has been paired on the correct contract [protected].
We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification.
Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .