Honda — Iron Rusts developed all across the doors of my car / HONDA AMAZE 1.5 VX I-DTEC BS-VI | |||
I bought my Honda Amaze (1.5 VX I-DTEC BS-VI) in August 2018; the performance had been satisfactory for the first 4 years. This year from February 2023 I started observing iron rusts around all the four doors and is spreading very fast all across the doors. I had a detailed survey conducted at the Brigade Honda Bangalore dealer showroom from where I bought my vehicle. Post the survey, after 10 days I get a communication from Regional Manager Escalations North/South, Team Customer Relations, Honda Cars India Ltd., Greater Noida with following comments: HCIL comment 1. That it has been determined that the rusting observed is a result of external factors and cannot be attributed to any manufacturing defect. HCIL comment 2. We believe it is essential to clarify that oxidation and rust, being natural consequences of metal, are considered typical wear and tear and, without limiting the car's age, are not covered under the standard or extended warranty. HCIL comment 3: However, in consideration of your long-standing association with the Honda brand, we are advising our dealership to provide you with a discount on the necessary repairs. Please note that this decision is solely at the discretion of the dealership. When contacted dealer, the response was, no such discounts can be extended on the repairs. Firstly, what gives a conclusion, is the fact that Honda Cars, being a very renowned brand can also use SUB -STANDARD steel parts and accessories which resulted in the doors getting iron rusted/corroded. Based on the response from the Regional Manager Escalations North/South, Team Customer Relations, Honda Cars India Ltd., Greater Noida what is evident is the post sales treatment they extend to the so-called term used by Honda Cars India ""Being a privileged customer" is not what they really mean when they want to sell a product to a customer, because the same seriousness is not shown when escalations/complaints are raised OR more relatively to state ...it's just another customer for Honda Cars to up their sales. However, the response to my complaint as addressed by Regional Manager Escalations North/South, Team Customer Relations, Honda Cars India Ltd., Greater Noida forces me not to recommend any product of Honda Cars India to others. I trust the Head of customer grievances team can take this complaint into cognizant and control such manufacturing defects and avoid misleading the customers in the name of external factor results. Was this information helpful? | |||
Honda Cars India customer support has been notified about the posted complaint. | |||
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