The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
I have a HSBC Bank Credit card; I was using that card regularly and paying all the outstanding regularly but few months before I had received a credit card for the same bank with lower limit without my concern. I shocked why that card bank has sent to me, but I did not use the new one. After few days I used the older card for Rs. 30000/- Appx. in two or three transaction in a same day and than I recd a call from HSBC credit card for confirmation...
![Hongkong & Shanghai Banking Corporation [HSBC] Logo](/thumb.php?bname=1&src=hsbc-bank.jpeg&wmax=280&hmax=280&quality=90&nocrop=1 "Hongkong & Shanghai Banking Corporation [HSBC] Logo")
