The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
Hi,
I purchased one 200G of Horlicks some days back. It was having strange smell. I complained to the company's complaint cell. They called me up and asked some more details. I provided that on the next day, but till date they have failed to provide me any update about any corrective actions. I am pasting the email communications I had with them for this issue.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
From Yesterday we are seeing an Advertisement on health drink Horlicks directely they are showing the brand fight with Complain.
Previously they use to show by covering the name on that health drink now this Add.is very reduculious and directely blaming the customers who are all buying the Complan health drink.
This is a very serious objectable add. they are showing.I had seen in TV-9 channel on 28/11/08
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