Hyundai Motor India — booking amount deduction

Address:

Bharuch, Gujarat, 392001

Dear team,

I have booked for new i20, while booking sales person mr. Snehal patel (Hyundai bharuch location) committed to deliver in 12 to maximum 15 days though after 17 days from booking date he was still not confirm of the date of delivery so due to totally irresponsible and poor service i opted to cancel the order. When i told him to cancel the order he told me that i will be charged rs.3000/- for canceling the order though while booking an order he didn't informed me about this charges.
As he is failed to deliver his commitment then why should i pay the charges as its not my but totally his fault. Secondly the way he responded me on phone while cancelling the order was totally unprofessional.