| Address: | Raghu Hyundai , Rohtak Road Bhiwani , Haryana 127021 |
I have given by car for 1st service to Raghu Hyundai, Rohtak road Bhiwani, Authorised sales & service dealer in Bhiwani .
I have given my car 1230 hrs / 05.06.2021 for service, which was to be completed by 1600 hrs as informed by service representative.
When I called service Center on given no, no one have picked up by phone .
At 1730 when I went their to take my car back after service noticed some chemical washing ( which was called by service team as a dry washing ) done on my car by service team which generated lots of scratch on my car paint .
Understand from service team due to not availability of washing pump they have done it without informing me .
This chemical wash which was done ( accepted by service incharge that same applied by any worker without informing him as well ) have damaged my car paint & coating.
Car was ready from their end to deliver which was having below issue as noticed -
- Not washed
- Chemical washing done which damaged paint
- front & rear glass is not clean at all
- Engine washing not done
- Tyres side not washed
I have been forced to take delivery of my car In same condition with mentioning Washing pending on service report & same can be done on Monday / Tuesday which will be 07/08th of June 2021, which is not acceptable at as time taken for 1st service which must be max 4-5 hrs only . They have not ready to mention which chemical washing also done which damaged by car paint & coating .
I have refused to take delivery of my car in this condition where service manager is not taking responsibility of my car paint damage due to chemical wash done by them .
Request you to look in this matter seriously & enquiry of incident happened, what chemical wash done & damage to the car paint / coating so I can take delivery earliest .
Thanks
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