Dear Sir,
I took 1st quote for CRETA (Diesel 1.5) SX in favour of Tata Hitachi Construction Machinery Co Pvt Ltd, Kolkata on 30th Jan21 and Company gave PO dated 17th Feb21 to Dealer M/s J J Automotive ( Bengal Hyundai, Park Street). Accordingly booking was done with advance of 10, 000/- even though it’s a Corporate purchase. Full Payment will be paid directly by company on payment release request from dealer. Vehicle was not delivered till 31st March21 and financial year changed.
Later on Company decided to Change PO since Registration charged in initial quote was for 5 years. As per company policy, it has to be LTT. Fresh quote was taken on 22nd April2021 with validity till 30th April21 ( only 8 days) and sent to Corporate Finance for preparation of “Executive Sanction Request” against which PO was to come. Later on, we received another quote on 28th April21 with Price increase. Since quote was already in process, it was difficult to replace. Covid-19 problem started in country and many people were getting infected. Operation with co was slow but then also we processed ESR after taking approval from Managing Director & released PO on 17th May21. Dealer M/s Bengal Hyundai refused to accept PO and submitted another quote with further increase in Price.
I am totally lost due to this behaviour of Hyundai Dealer in Kolkata. For last 4 month, I am struggling to get Payment Request from Dealer based on my PO. I have requested Dealer executive many times to escalate this issue to higher up but no positive response from them.
At this stage, my understanding is very much clear that Hyundai don’t care for Customer mainly Corporate Customer. They don’t understand Corporate buying behavior and so changing quote so frequently. Quote being issued by dealer is not valid for 30 days even in Corporate buying and it is being changed every week.
I am suffering for last 4 months. Please suggest way out.
I have sent mail on '[protected]@hmil.net' dated 19th May but no response till date.
Regards,
Sanjay Prasad
National Head - Mining
PO: Nibra – South, Near Ankurhati Checkpost,
PS : Domjur, NH-6 (Mumbai Road)
Dist : Howrah, West Bengal 711409
[protected]
HandPhone : [protected]
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