Hyundai Motor India — Hyundai car repair without taking acknowledge of owner

I am the owner of one i-20 car which i was using for the last few years and also purchased insurance from hyundai itself as i trust your company.

Due to one minor accident i had given for an insurance claim on 2nd sep to frontier motors but very disappointing from the response i got...

First your service representative told me that they will change the whole body damaged part and also send a claim for both bumper (Back bumper paint due scratches and front change due to damage all because of accident)..

But after five six days when i visited the service center i was shocked to know that they just repaired that damaged part of my car without my concern and rest denied because they did not get approval from the insurance company.

But at the time of buying insurance i was committed that you don't have bouthered as you will get all resolution from hyundai itself because this is hyundai insurance but now your people saying that we can't help as this is the matter of reliance insurance.



Anyways...

Then they gave me insurance person mr. Mohit mobile no [protected] but he is very busy all time not able to pick any calls and also don't revert on massages.

After lots of one side follow ups with mr. Mohit last day i came to know that the damaged bumper is not covered due to different side and back bumper not covered due to not being damaged...



My concern is only that i want the back bumper to paint as many scratches on the left side due to the accident and please change the front bumper as it is damaged from right side due to collapse with one car standing over...

Please take my request very seriously as i have all recording proof and valid evidence for further process to get that minor claim.

Please let me know if any other details are required from my side..

Thanks and regards,

Ramandeep singh

Mob. [protected]