| Address: | New Delhi, Delhi, 110063 |
I am ashish sharma who owns a hyunadai xcent, 2015 s vtvt model registration number dl10cg5780 and i purchased it from hans hyundai moti nagar, new delhi on 3rd december 2015. On 18nov 2017 i was coming back from office when i noticed that the car started missing and i could not speed more than 20km/hr. Directly i called hans hyundai naraina, delhi to let them know about the issue as i always got my car serviced from there. They were quite relaxed to tell me to get the car in that speed to there workshop and assured me there won't be any problem. I thought they would help for towing as the car was in warranty but no they had different plan. Somehow i managed to get the car there with the help of my friends. When i reached there they checked the car and told me that it might take 7-12business days to get my car delivered back to me. I was shocked to hear that as i didn't bumped the car, i got the service done on time and the question was where i was at fault then they replied its a "manufacturing fault" and the engine oil entered into the throttle body. They wanted my permission that if needed they can open the engine of my car which i won't allow. They assured me that it will be covered under warranty which i already knew but why the hell should i wait for 10-12days when it's not my fault. The car has just completed 30k at this point no one expects to get the engine overall and i won't allow it either and would like a replacement of engine. I have a family emergency and i don't have any other vehicle at my place and as it's a manufacturing defect i won't wait for that long. I wanted them to arrange a stanby vehicle for me till that time or i will need a compensation for my commute. I have had vehicle from honda, toyota and skoda but i have never faced such a humiliation. Was this information helpful? | 
