Hyundai Motor India — Misbehaviour and responsibilities

Address:

JSV HYUNDAI LUCKNOW UTTAR PRADESH

Sir my name is Deepak Gupta. I purchased my car Hyundai Verna fluidic in February 2017 from JSV hyundai Lucknow Uttar Pradesh India .My Vehicle Registration No. is UP32HT0092.
The issue is regarding bodyshop and service .
Due to an accident with the sewage main hole my Gear box assembly got damage then i take my car to the bodyshop @jsv hyundai vibhuti khand Lucknow they intimate the claim and unfortunately it got unclaimed by insurance company. Then few days ago i told them that i am ready to make payment by my own so please repair my car as soon as possible.
Now there is a person name Mr Rakesh who attend my car for repair . Today when i ask that when are you able to repair my car he tells me i am providing other people number please talk to him i told him that why i have to talk to other person if you take my car for repair then he told me he will give me call when he gets free.

So my concern is that do i am a fool who purchased hyundai car. Why should i have to call several people for repair? Your staff of JSV hyundai is disgusting they don’t have any manner how to deal with customers.
Sorry to say but these guys gave me experience of hyundai so will not gonna purchase your cars again and will not suggest any person to buy hyundai cars.
You bodyshop employee Mr Pradeep.
Your insurance company.
Your service manage Mr Rakesh and Mr Anupam chaubey. All these guys gave me a good experience to not to buy hyundai car sir.

I know i am wasting my time in emailing you guys and nothing is gonna happen with my issue but i am emailing you for thanking you that you guys teach me very good lesson sir.
So thanks a lot.

When my car is insured then they should repair my car under zero dep policy why should i have to make the payment for repair and if i am making the payment then why you guys are providing insurance policy and cheat with peoples.