| Address: | Mahoba Road, Chhatarpur, Madhya Pradesh, 471001 |
I own a hyndai i20 sports in which i faced following issue-
1. I have parked my vehicle in my garage on 19 june 2019 as usually in running condition.
2. On the next morning i try to start my car, but it doesn't start.
3. I called your technician, and he informed that it is not starting as it's key is broken (Which was in this state since last few days), and required key replacement.
4. I ordered for the new key. After around 10 days, your techinician arrived with new key, but my car still not started with new key. He has taken my car to garage. Again after around 10 days, i have been informed that my ecm is not working which cost a lot.
My point of grievience are as below-
1. Why technician didn't check my car with gds before recommonding replacement of key.
2. If he is so much sure abt replacement of key, than why he has done any other action (Opening of ecm) without applying gds in front of me.
3. As informed now by dealers high end learnet technician about rusting of pin no 47 of ecm, so whether company will answer how water can enter inside coupling of ecm to rust pin of ecm?
4. Now, how can i be sure that ecm pin is not broken due to mishandling or carelessness of techinician?
5. As it was mentioned in your mail, that i need to replace ecm on my cost, so i strongly disagree to accept that my car was not starting due to error in ecm.
I have received very unprofessional mails from dealer in reply which is as below-
Dear sir,
As per your below points regarding your vehicle complain i will clear you query by point to point.
1. Why your technician didn't check my car with gds before recommending0 replacement of key.
Technician go to your home and check, the condition of vehicle is not started and check immobilizer key are not working because of remote key are damage, so he suggest you that key replacement are required okk.
2. If he is so much sure about replacement of key, than why he has done any other action (Opening of ecm) without applying gds in front of me.
Sir first your remote key are damage and not working, so he suggest for replacement of key and second gds are not sending out side of the workshop because all technician are not authorized for use gds and before new key teaching the process is to send all detail of vehicle and photo of vin for immobilizer key code and then teaching are done by senior technician.in teaching time in vehicle error shows that ecm are not responding so senior technician will check ecm.
3. As informed now by your high end learnet technician about rusting of pin no 47 of ecm, so whether company will answer how water can enter inside coupling of ecm to rust pin of ecm?
First you are answer able to how water or rusting are coming because at the time of diagnosis by technicain ecm are not responding so technician remove ecm coupler and check rusting and water show and he take a pic also kindly find the attach pic.
4. Now, how can i be sure that ecm pin is not broken due to mishandling or carelessness of techinician?
Sir we serviced almost 400 vehicle monthly and running our dealership last two years everyday or twice a day key teaching coding ecm replacement service and many more working are done by senior technician, so i am sure for my technician are remove ecm coupler carefully because of we are working daily this kind of job.
5. As it was mentioned in your mail, that i need to replace ecm on my cost, so i strongly disagree to accept that my car was not starting due to error in ecm.
This is your wish to do replace ecm or not and we are not help you because of your vehicle are not covered under warranty.
And one thing sir, your vehicle are not in starting position at the time of vehicle come in our workshop.
Now i have some solid proofs of negligence by dealer on their so called monthly serviced vehicle.
I request the higher authorities to look into the matter to stop spoiling their brand image by such kind of attitude.
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