| Address: | Ghaziabad, Uttar Pradesh, 201001 |
To
Mr. Md. Hyundai india.
Dear sir,
This is regarding the negligence of dream hyundai ghaziabad. I went to this showroom on 31 of december 2017 for service of my i10 magna. They have done with the services completely whereas i left ghaziabad on 4th jan 2018early morning for my home town which is in jammu with my family for a family function. When i reached punjab i certainly seen the symbol of engine oil which was blinking i stopped my car immediately and called to dream hyundai executive mr. Pinkesh i explained him about the symbol which was reflecting he asked me to check engine oil i was flabbergasted by seeing that there was no engine oil in the car. I searched and called to nearby hyundai service center and by god grace it was my luck that i found goyal hyundai nearby and the staff of goyal hyundai was really cooperative and they dragged my vehicle to their showroom and immediately they checked and found that nut bolt of chamber was not there. It was purely negligence of dream hyundai that they didn't tighten the bolt and in results bolt dropped in the way and whole engine oil spilled. I called up gm service of dream hyundai and he appologise for the negligence and asked me that he will reimburse the amount which i will pay to goyal hyundai. And goyal hyundai filled the engine oil and fixed new bolt to chamber. It taken approximately 3 hrs extra for completion of this exercise due to which i did not reach my destination because of heavy fog. It was a great humiliation because i was with my family and also thanks god to that it was day and during the day goyal hyundai was opened otherwise whole episode will entirely change if it happen in night. Same episode was happened in the year of 2016 when i was going to jammu when this dream hyundai did service and after doing service they forgot to tighten nut bolt of battery where on the way due loose connection of battery the vehicle did not responded when i tried to restart and then i made connect with vendor who changed battery because original battery was dud due to loose connection. Service center like dream hyundai are really tarnishing image of such a big brand like hyundai. I will really be thankful for prompt reply of this whole.
Regards,
Ajay singh.
[protected]
Veh. No. Dl9caj 0613.
Mail. [protected]@gmail.com Was this information helpful? | 
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