Hyundai Motor India — repairs-fault not fixed complaint

Address:

Chandigarh, Punjab

I am writing to you to raise an issue about: Cars

The issue that I have experienced was: Problem in cng kit.

I bought a new xcent from berkley hyundai panchkula as on 28.3.2018.From the very first day i am facing the missing problem in Cng kit of my new car.First of all i went to the panchkula service centre to fix that problem, but they said that they have no Cng Machanic and also no tools/gadgets to fix that problem, so they suggest me to go for Chandigarh's service centre (joshi hyundai) but when i went to them they also said that they do not even have cng Machanic and tools, so they prefer me to go to joshi hyundai mohali.Then I went to repair my car at joshi hyundai mohali as on 16.8.18.After checking up they said that there is an problem in catalytic converter of the car.But there is no availability of this part in their stock.So that they ordered it.And then they replaced this part as on 7.09.18.Now missing problem has been fixed but still there is a jerk during shifting gear and it makes feel so bad.And Mr.Harmandeep Singh(Service Manager at Joshi hyundai Mohali)saids that this is in the nature of the car and this problem cannot be fixed.So this is a manufacturing defect.I am very frustrated and upset with this.Its so embarrassing. I have purchased this car for commercial use and due to this problem I have suffered a lot and losing a lot.Me and my family depends upon this car.I did not even enjoy the new car.

VIN- MALA741CLJM310577

It occurred on: 5/04/2018

Reject this car and want my money back.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Thanks.
Paramvir Singh.

The dealership Berkley Hyundai Panchkula.