| Address: | D.NO.9-32-7/A, PITHAPURAM COLONY,, OPP. LANE TO METRO FOODS, KALABHARATHI, ROAD, MADDILAPALEM, VISAKHAPATNAM |
Respected Sir,
I have purchased Hyundai i20 Active Petrol Version during the first week of January, 2020, vide Vehicle No.AP31 DU 1659. Sofar my vehicle ran for 14850 K.M's (in 45 months). On Friday i.e 9th October, 2020 I have used my vehicle for 45 K.M's. On next day i.e. 10th October, 2020, when I tried to start my vehicle (Self Start), I could not. On 11th October, 2020 I have contacted your Lakshmi Hyundai Service Centre, Birla Junction, Visakhapatnam. They said that, the reason for not starting of vehicle may be due to discharge of Battery which is 45 months old and need to be replaced. Immediately I have replaced my old battery with new battery. Even then I have faced the same problem. Service Centre has sent some body to identity the problem. They verified and noticed the problem is with Self Motor and estimated Rs.11, 000/- for new Self Motor.
Now I would like to know that, Self Motor problem is it because of non utilisation of my vehicle regularly or
Is it because of rough usage of vehicle or
Is it requires any periodical maintenance for Self Motor also, but I don't think so for Self Motor, or
Is it the problem with the Hyundai Company by non providing Standard Self Motor installed / fixed to my car.
Why because, I have faced Steering Motor problem within 1 1/2 Years from the date of my purchase of this car. During the month of June, 2018 on many occasions during my travel Steering was stucked for few seconds, I am unable to move the steering on any side., luckily in few seconds I am able to move steering freely. This complaint was attended by captioned service centre during the month of July, 2018.
It seems that, Motors provided in my car has problem from the beginning.
In best of my knowledge and on enquiry with your Service Agency, normally Car Battery will be discharged, if wie don't use the vehicle regularly / daily, but not the Self Motor.
As the Self Motor damaged is not in a regular course and it is very clear it is due to the problem in this part itself. I mean it is due manufacturing defect. It is the responsibility of the company to change the SELF MOTOR at free of cost.
In anticipation.
Yours faithfully,
T S N SRINIVAS
CELL NO. [protected]
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