Dear sir,
I am esteemed customer of hyundai motor and enjoying its service for last 3.5 years. Also i generated two customer to purchase the hyundai car. The detail of my vehicle is as under:
Model: hyundai grand i10 asta (O) petrol 1.2 kapa (Vtvt)
Year of purchase: 08/ 2016
Engine no: g4lagm106689
Vin : mala851clgm481559g
Colour: golden orange
My above said vehicle developed few snags during its course o[censored]se. I. E anti luck breaking system u/s and the alloy wheel scaling. These snags have been detected by the service engineers at premier hyundai show room at balasore, odisha and was advised to replace the system/parts. Here i am argue the following points and wants your active participation to upheld the customer satisfaction, which is paramount object of your august company.
1. That the vehicle is warranted for three years and soon after it is over the parts became u/s, is that the company puts the parts only to run for warranty period?
2. That, seeing the cost of the parts its durability should have been more than its warranty period.
3. That, if at all the parts goes u/s than there should be provision to repair at component level and should be made serviceable without asking for its replacement. These are not one time use items or use and through items.
4. That, when selected alloy wheel we are charged extra, stating that neither be corroded nor will it be giving any trouble like scaling. This condition too did not meet the customer satisfaction.
Therefore i would like to request that my case may be taken up with the local service engineers and judicial servicing may be under taken.
Awaiting for reply.
Customer name: nirmal chandra panigrahi
E-mail id: [protected]@gmail.com
Mob no: [protected]
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