| Address: | Ahmedabad, Gujarat, 380015 |
Dear sir
I would like to inform you that my company had purchased above car for me on 27th april 2017 from concept hyundai, sg road, ahmedabad. The car has been delivered to me on 28th april 2017.
The 1st service was due in jun and i handed the same to concept’s service station at sindhu bhavan road, ahmedabad on 20th june 2017, but the car washing & cleaning work was not done properly. Upon my feedback concept hyundai, sg road issued an apology letter and offered a complimentary service within two months’ time.
On 6th july, 2017, it was raining heavily and my car met with an accident. When i was driving on premchand nagar road, satellite, ahmedabad, one stray cow was standing in the middle of road on the right side and suddenly it got crazy and hit on right front side of my car and rhs mirror came out of grip. I suddenly braked my car and my front bumper hit with bike going in front of my car. While cow hitting my car, i lost my balance and one auto rickshaw hit on left side rear door which affected quarter panel scratches and minor dents on lhs rear door and quarter panel.
On 13th july 2017, i placed my car for insurance claim at concept hyundai service station at sindhu bhavan road, ahmedabad. They issued the repair order and i got sms from liberty videocon general insurance co. Ltd. Registered my claim # 400201201117110100601 and assigned to claim offer mr. Hiral sathavara.
On 14th july 2017, i got a call from mr. Sathavara after his survey at concept’s sarkhej workshop. I have been asked to brief him about my accident case. After my detailed briefing about accident, i have been informed by him that “this is not real accident and i have made fake story to get insurance claim. Also he emphasized that i am lying”. This was discussed with him in presence of concept engineer mr. Krushang at sarkhej workshop. After lengthy discussions, i have been informed that my claim is approved only for denting and painting of lhs rear door and quarter panel. Initially he has refused for rhs mirror replacement but informed me that looking into relationship with concept hyundai (Mr. Krushang), he has approved and agreed for replacement of same as a special case. However, replacement of front bumper panel was rejected by him though i have “zero debt insurance – bumper to bumper” issued by liberty videocon.
Based on insurance policy issued to me, i have approached concept hyundai office – accident manager mr. Pranjal gupta & sales dept. Mr. Manish barot for further assistance and help for full insurance claim but i have been informed that they are not able to help with insurance claim as per policy. I discussed with them at length that why such insurance policy are provided alongwith the car which cannot give proper insurance claim to customer’s satisfaction.in response, they informed me that it is hyundai motors who is identifying such vendors and their decision to select the insurance policy and provide to customers.
With this incident, i was totally shocked and surprised that though i have paid for full insurance of my car, i am not able to get proper insurance claim from the company and service & support from the dealer – concept hyundai, ahmedabad.
I had also sent complaint to hyundai motors on 4th august followed by reminders on 24th august, 30th september, 3rd october and 13th november without any concrete response from hyundai motors and dealer - concept hyundai, ahmedabad.
Please look into my grievance and help me to resolve my insurance claim issue.
Look forward to your kind help and support.
Regards
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