This is manohar jha having four hyundai car reg no. Up65bs9047, up65bz4545, up65cj4950. The concern matter is related to my elite i20 reg. No. Up65cj4950, one and half month back my car ac suddenly stop working, i took my car to krishna hyundai, shivdaspur, lahartara, varanasi for warranty claim, i clearly told them my car is in warranty, they assured me for replacement of part after detecting the problem. They are so much technically and commercial qualified they dected the problem after 18days "faulty junction box pcb" and told me that, i will get the car delivery on 17th oct-2017, but due to part availability issue they further give me the delivery date on 3rd of nov-2017. On the 6th of nov informed me that, junction box pcb is ok and didn't require replacement problem occur from control panel of ac and compressor valve, and took 3days time for repair work.
After repairing my car they call me on 9th of nov to take delivery and informed me that, i have to pay for spare parts and service. Giving me the reason that my car was not serviced in his service center so, they won't provide me warranty claim.
I have issues and feeling cheated on mention below points:-
1- when i took my car in krishna hyundai, i informed that, my car is in warranty if they have any issue to provide warranty claim, why they informed me after one and half month and after repairing of vehicle.
2- my car is done 68000km in 1.3year average daily running is 150km, as per travel agency they minimum require 200km running in a day cost arround 2400/day. If my car was out of warranty than why they keep my car for one and a half month, it was my choice i could repair my car from outside in two or three days. Who will give compensation 2400x40day = 96000/-. If now they telling me that, my car warranty is void than provide me this compensation, i am ready to pay the bill amount.
3- as per my best knowledge car ac component are closed component except cabin filter, so non of the part required servicing, and faulty ac components are totally the manufacturing end problem.in that case why they refuse to give warranty claim.
4- why my car spare changed without giving me any information about warranty.
5- who give the authority to dealer to provide warranty or refuse the warranty, hyundai motor india ltd have reserve the rights to provide or refuse the warranty.
On my request why they didn't file the warranty claim and talk rudely that, they won't file my warranty claim.
6- they won't ready to deliver my car.
My car is standing in krishna hyundai, shivdaspur lahartara, varanasi. Resolve my issue asap or take all my four cars. I have my great faith and believe in hyundai thats why, year by year i m buying hyundai car, i never expected this from brand like u.
Best regards
Manohar jha
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