Hyundai Motor India — You have cheated me by selling off a faulty vehicle

Address:

Faridabad, Haryana, 121005

Since I have purchased the newly launched model of Hundai GRand i10 in 2014, I am facing regular issues with clutch and gear. When I registered the complaints with Hyundai dealers, they never registered it on papers rather shrugged it off by saying it may be because the mat is stuck, its your faulty imagination etc. Now when the issue got fatal in 2016, I'm driving down from Gurgaon at a speed of 80 Km/hour and feel the need to slow down as per the traffic congestion, the gear gets stuck and refuses to move. In panic I have to abrupltly stop the car, wait for 5 mins and restart. Then the care moves and keeps getting stuck in the midst of traffic. I had to escalate the issue to your dealer, Triumph Hyundai, they are lethargic enough to take a note of that rather I get extremely poorly serviced car due to which I have to escalate the issue to Hyundai. Finally the problem gets noticed and I am told your clutch is weared off and I have been told exuberantly high charges regarding it. Once again I had to Ask for Hyundai intervention and the cost is minimized and I end up paying as usual for the faulty vehicle and Hyundai's reluctance to accept this mistake. It has only been few months, my car is again showing the same issue and gear often gets stuck while driving. I again escalated it to Hyndai. The mail is wrote I below-

I had got the clutch of my car changed, service done, and few other things shelling out some 10-15k because I did the mistake of purchasing Hyundai Grand i10, the newly launched model with new promises in 2014.

Now, it has been only few months that the clutch was changed, I'm again facing issues from past one month due to which I have narrowly escaped death because your service and parts are of such low quality that they wear off within few months and I keep on investing and investing and investing after so much investment. Looking at the past ridiculous services, I dread to go to any Hyundai Service Center. I want an expert from Hyundai Motors to cater this issue on immidiate basis and not executives from dealers with half baked knowledge. My research says that Hyundai cars have been facing regular issues in clutch and gear in the past leading to vehicle recalls.

Yesterday while driving down from Noida, I had to stop my car millions of times because gear got stuck and refused to move. I'm extremely disappointed and frustrated with the low quality product you have given me. I feel cheated. The day I will finish off the EMIs I m going to sold this ridiculous vechicle and vow to never purchase it again.

But till I own it, the least I expect is to accept your mistake of giving me wrong vehicle and resolving it for my life's sake.

As usual they sent their foolish dealers and they gave me nonsense reply after driving car for 10 kms, I dont see any issue and if it again comes call us we will be there. Now not only they expect me to drive a faulty car and risk my life but they give me foolish reply that I should call them in the middle of road when the car shows problem becuase they are lethargic to accept their mistake and resolve the issue. I vow never to purchase the HYUNDAI CARS AGAIN. RIDICULOUS ATTITUDE!