[Resolved]  Ibibo Group / Goibibo — goibibo doing fraud by making tickets refundable for extra rs 250

Goibibo allows to make a ticket refundable for customer by paying extra rs 250. As a customer, i take it as goibibo insured my ticket. But when ticket needed to be cancelled, goibibo shared an image already shared in attachment saying that this flight cannot be cancelled. That means they are charging rs 250 for providing nothing.
That is clearly a fraud.
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Feb 3, 2018
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Jan 03, 2018
Ibibo Group / Goibibo Customer Care's response
Dear Tarun,

Greeting from Goibibo

This in regards to the above query.

Thank you for writing to us. Since we cannot find any details related to your booking, we are closing this query.Further, we would request you to please write at [protected]@goibibo.com for any assistance required.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Thanks and Regards,
Sudhir Yadav
Customer Delight Team
Phone:[protected]
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