Verified Support
Jun 29, 2019
ICICI Lombard Customer Care's response Dear Anshuman,
Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same
Regards,
ICICI Lombard General Insurance
Verified Support
Jul 08, 2019
ICICI Lombard Customer Care's response Dear Mr. Srivastava,
We write this with reference to your concern related to the request number[protected].
We have tried contacting you on your phone number 88******33. However, were unable to establish any contact. If you wish to call us back please contact on[protected] or reply to this email without changing the subject line.
Firstly, we understand that the policy numbers 4**0/IPSYPL/1*******2/*0/**0 is cancelled on 01-Jul-2019 and the refund amount of Rs 15208/- has been processed with Refund IDs:[protected]. We request you to kindly confirm the amount has been credited to your account or not.
Further, we would like to inform you that we have checked the emails sent by you on our customer support email ID and would like to have a discussion related to same, hence request you to kindly share your convenient time.
We sincerely regret for the inconvenience caused to you.
Further, we will strive towards improving our customer service standards to give you a better experience henceforth and we request you to treat this incident as an exceptional occurrence and not as an indication of our service levels
We assure you best of our service.
Verified Support
Jul 09, 2019
ICICI Lombard Customer Care's response Dear Mr. Srivastava,
We write this with reference to your concern related to the request number[protected].
We have tried contacting you on your phone number 88******33. However, were unable to establish any contact. If you wish to call us back please contact on[protected] or reply to this email without changing the subject line.
Firstly, we understand that the policy numbers 4**0/IPSYPL/1*******2/*0/**0 is cancelled on 01-Jul-2019 and the refund amount of Rs 15208/- has been processed with Refund IDs:[protected]. We request you to kindly confirm the amount has been credited to your account or not.
Further, we would like to inform you that we have checked the emails sent by you on our customer support email ID and would like to have a discussion related to same, hence request you to kindly share your convenient time.
We sincerely regret for the inconvenience caused to you.
Further, we will strive towards improving our customer service standards to give you a better experience henceforth and we request you to treat this incident as an exceptional occurrence and not as an indication of our service levels
We assure you best of our service.
Verified Support
Jul 18, 2019
ICICI Lombard Customer Care's response Dear Mr. Srivastava,
We write this with reference to your concern related to the request number[protected].
We have tried contacting you on your phone number 88******33. However, were unable to establish any contact. If you wish to call us back please contact on[protected] or reply to this email without changing the subject line.
Firstly, we understand that the policy numbers 4**0/IPSYPL/1*******2/*0/**0 is cancelled on 01-Jul-2019 and the refund amount of Rs 15208/- has been processed with Refund IDs:[protected]. We request you to kindly confirm the amount has been credited to your account or not.
Further, we would like to inform you that we have checked the emails sent by you on our customer support email ID and would like to have a discussion related to same, hence request you to kindly share your convenient time.
We sincerely regret for the inconvenience caused to you.
Further, we will strive towards improving our customer service standards to give you a better experience henceforth and we request you to treat this incident as an exceptional occurrence and not as an indication of our service levels
We assure you best of our service.
Post your Comment