| Address: | 5/55 Perumal Kovil Street, Srinivaspuram, 1st Street, Koratur-600080 |
I am Swamynathan from Chennai, Tamil Nadu. I have 6.5 kg IFB TOP load washing machine.
I would like to report an incident of mis-selling and cheating of one
of duplicate franchise of IFB toll free number for some repair services for my washing machine and
people from IDE Enterprises turned up saying they are authorised franchise.
They inspected the washing machine and said, water valve, board IC have to be replaced. They said that
valve cost Rs 1, 700 and Board service would cost Rs 2800 the total repair charges would come around Rs. 4, 500/-.
They suggested to take AMC package costing Rs 7, 800/- instead of
repairing each part separately as it covers the cost of machine parts
for 2 years and we agreed and transferred the amount.
While returning the board and valves, I found there is no service done on the Board and used valve replaced,
on the same time called IDE technician and asked him what you did on the board, but refused to update the service details on the board
and immediatedly called Manager Kumar reported the situation and explained I'm not interested to continue the AMC,
return my AMC amount 7500 and I will pay the service cost, he agreed, IDE technician given the new bill with
Board service cost 2800 and water valve cost 1700
Unexpectedly I got call from IFB authorized service center for free service, I surprised and explained the situation
then they explained IDE enterprises one of the Cheating company
In addition, I spoke to our known technicians. Later, we found the
following:
1) Market rate of Water valve is Rs 450-600. However, the
technicians from IDE Enterprises had quoted Rs 1, 700
2) AMC charges collected by IDE Enterprises is Rs 7, 500. This is way
too higher than the AMC charges shown in IFB website Rs 2500 (for 2 years).
From the above, it is amply clear that IDE Enterprises intentionally
inflated the prices of spare parts to make me buy the AMC package.
Also, IDE Enterprises collected double the AMC charges quoted on IFB
website.
This tantamount to mis-selling and cheating. When enquired with IFB, they said, IDE enterprises is not their authorised partner.
Request to look into the issue and refund the excess charges collected
from me. I don’t want AMC. Pls charge for the spares and services
correctly and bill me.
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