[Resolved]  Idea Cellular Punjab — Wrong bill charges

Address:	Mohali, Punjab, 160054
Website:	www.ideacellular.com

Dear sir/ma'am I feel very disappointed after seeing the bill of my postpaid mobile no. on 16 sept 2015 for the month Sept -Oct 2015. As I have changed my plan for monthly Rs. 1599 to" I plan Rs. 999" in month of September 2015 and got message after the monthly postpaid plan got activated. But when I saw the bill, rental of Rs. 999 was charged but no benefits were given to me as per plan I have chosen, and bill is of Rs.7900. My average monthly bill is in between[protected] INR earlier. When I called customer care they refuse to rectify the charges and told that they cannot waive the charges as plan I have taken is not applicable for Punjab circle. After that I spoke to company's store, they also told the same. Also emailed the issue to senior authority, they also refused for the same. Some following points to be consider 1. Why plan (I Plan 999) got activated on my number if this plan is not for Punjab circle. 2. When I called customer care executive after plan got activated, he said that plan is activated and you will get plans benefits later. According to I Plan 999 following benefits should be given which was charged in the bill 1. 1200 local free minutes 2. 1000 STD free minutes 3. 2.5 GB 3g Data 4. 300 Local + national SMS 5. 300 Roaming free minutes. I want bill to be generated again with benefits as per plan or waiver of wrong charges in the bill. Already paid Rs. 1600 as per my usage. Thanks and regards Ved Prakash Singh Mob. no. [protected]