IFB Industries Complaints & Reviews

I bought a stabilizer for my IFB washing machine in the month of January 2022 on the advice of your service engineer with a 3-year warranty. By the end of April, the stabilizer had stopped working, and in accordance with the warranty, the unit was taken by the IFB-authorised service engineers in Kanchipuram Shakshine Enterprises. The stabilizer hasn't been corrected for more than three months, and whenever I get in touch with them again,...

This is really unacceptable, i have raised around 5 complains but no action has been taken from your side. You always ignoring the service request.

What kind of service you company providing us?

After raising complain only two service centre people visited us and they always demanding the money and providing excuses. Her name is Khushboo and her number mentioned below in the complaint screen shot.
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Service representative replaced the mother board and from then it's been a week and the washing machine is no more working. I am talking everyday to customer care and they are mentioning that it will be escalated and even their escalations are not addressed. I am not sure if IFB knows what escalation means. We have a baby at home at it is necessary to use washing machine every day. Service is horrible, service technician are the worst. I...

Dear Customer service team.,

I am writing this after really getting unimaginable answers from your team.
I am a customer of IFB front load washing machine VXID 8.5 kg. Which is bought in dec 2021 . Recently machine stopped working so I asked a local dealer (Srikanth —Sree electronics, Zaheerabad Telangana 502220) to please clear the issue on 7 aug 2022 to which he just said he will clear and was postponing for almost...

Hi team,

I own a IFB microwave and it stopped working, so i have raised a complaint on 29 th july and after 4 days techician arrived and told HV capacitor is damaged and needs to be replaced, so checked with reliance digital( Guntakal) from where i purchased the microwave they told it cannot be included in warranty and told it would cost 4000 INR, i told them i will not be able to afford that much asked to share 50% from their...

Got a call from IFB Service saying sir Need to do the Service as your machine is in under warranty. Allowed them for the service. My Machine was working perfectly fine. Once the guy visited who had n experience he unnecessary opened machine and unplugged/Plugged many items in side machine and he left. Next day when we tried using machine its not working. Now when I am calling Person who called me for service and the technician who cam e for...

People of your company calling me to extend warranty any taking AMC plans and the amount they are saying is totally different and much high as compare to what others pay and from internet info it’s not that price
Price is much less on machine senator washing machine front load
By calling customer care they were saying for 10000 for a year
Actual amount varies a lot ! How can I trust and what and where should I pay...

I had contacted customer care of IFB @ [protected] on 25th Aug. Subsequently, Global Service Washing machine assigned a ticket[protected]. Service technician came and without even trying to find what is the problem, took away the front panel. He then orally told that it would take about 6000 to repair it. I asked him to put it back as it is. I might have made more than 20 calls. Each time I get a response that he is coming. Even today, I was...

I did a complaint with ticket number [protected] on 4th August . Executive visited my home and told me that he would raise this this issue and the part would be changed in couple of days. Its more than 20 days and when today we called him he said he put the status of query resolved, I also received a call from IFB couple of days back to increase the warranty if I pay Rs. 1000. I dont why you people are increasing the warranty when you are...

Have purchased IFB ELITE AQUA SX 6 kg 1200 rpm LTD washing machine before 4 yrs back.now machine shows very high Vibration and Jerk during spin.then I registered or call compliant on IFB customer care, then technician comes he just checked and asked to replace DRUM, RUBBER AND DRUM SHOCK ABSORBER. and told cost around 10000/- for these three parts.i think this is too much......

Complaint Number [protected] was registered on 22/8/2022. It was attended by your technician on 23/8/2022. The technician was not competent and went on for hit and trial on our machine to diagnose the issue. He could not rectify the issue and had no tools or spares. He then left saying that the issue was with wiring in the machine and he will come back next day with the wire.

The next day he started disconnecting our calls and...

Issue started with washing machine displaying FrHi, raised a ticket ([protected]), and the service person came promptly with in 2 hrs. Surprisingly he came up with some products in hand, never guessed his intentions. With out checking anything, he directly told that there are voltage fluctuations and asked me to buy stabilizer that he bought. He tactically forced me by saying that, it is mandatory for having a stabilizer and it will fix the...

Hi,
My IFB washing machine is under warranty and it had some issues with the front facial switches and options selection. service person told to replace the total front facial. and he is telling as it is plastic it will not cover under warranty and you have to pay 3200RS for this. is it true this front facia(panel) is not covered under warranty ? if it is a plastic item why it costs 3200RS ? Looks these service guys cheating the people....

My ifb DX 5.5 was leaking water . I registered the compliant and the service chap came on 19 aug and after scrutiny told that the pump need replacement .
After replacing the pump and the hose for which the bill was given repeat no tax invoice for 4480 rupee. He told not to operate for 24 hrs. Today when we operated the water was leaking as was before 19 aug. This clearly shows the pump replacement was not required as the motar was...

. We have logged the complaint earlier in Feb for the issue of Machine
Vibration and moving while being operated. This complain was also
registered as machine dead in your your record.
2. Your service representative has visited and tried opening the machine
checked and finally did nothing and stated that stand is not balanced and
he closed the call.
3. Another person visited after his visit...

Have purchased IFB ELITE AQUA SX 7 kg 1200 rpm washing machine before 5 yrs back.now machine shows very high noise during spine and some rubber particles attaches to cloth during washing and rubber burn smell seen.then I registered or call compliant on IFB customer care, then technician comes he just checked and asked to replace DRUM, RUBBER AND DRUM SHOCK ABSORBER. and told cost around 10000/- for these three parts.i think this is too much...

Dear Sir/Madam,

Our IFB MICROWAVE (23BC3 model) had stopped working recently and we raised a ticket with IFB customer care requesting them to repair the machine. The ticket number related to this request was [[protected]]. We specifically mentioned on the call that our microwave is not in working condition and we would need someone to come and repair it. The IFB customer care representative acknowledged this and informed us...

Dood hinge is broken and water leaking....

My washing machine is not working for 40 days .I have raised several tickets but the company has closed all tickets without resolving the issues. I have also mailed several times but company had not responded. Also called several times to call center but nothing happened. The company's behavior towards my complaint is not acceptable....

I had a washing machine free service today. Two men came named Ranjit and Raghu. The person Raghu spoke very rudely and treated me like I m some uneducated dimwitted women who cannot understand simple instructions. Where as he was not able to follow anything I say or answer any of my questions until I had to repeat them again and again. Once he understood he gave a rude response. If this is the kind of service technicians u have, then u might...