IndiaCakes.com — Cake not delivered and not giving the refund amount

Firstly, I placed an order on June 11, 2023, for my wife's birthday on June 12, 2023. However, after I had already made the payment, I was informed that an extra delivery charge of Rs 150/- was required. Although this was frustrating, I decided to go ahead and pay the additional charge. Unfortunately, despite paying the extra fee, IndiaCakes failed to deliver the cake on the scheduled date. This ruined my wife's birthday surprise and left me extremely dissatisfied.

As a remedy for their mistake, they provided me with a discount coupon that was supposedly valid for one year. Thinking that this was a one-time error, I decided to give IndiaCakes another chance. I placed a second order using the discount coupon on June 26, 2023, for my niece's birthday on June 30, 2023. Once again, to my dismay, they failed to deliver the cake as promised. To add insult to injury, I had already paid Rs 36.65 for this order, and yet they still couldn't manage to fulfill their obligation.
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