Infrastructure Development Finance Company [IDFC] — Redemption of IDFC Long term Infra Bond Tranche 2 with Folio number IDB0393392

Hi IDFC Bank, KFIN Technologies,

This is to inform you that I, Vijay Kumar Jain, having 4 number IDFC Long term Infra Bond Tranche 2 with Folio number IDB0393392 matured on 21st February 2021. I have written to KFin Technologies Private Limited and IDFC Bank several times. In reply to they told me to send details of my bank account which i already sent, But, it's very pathetic to state that till now I have not received the maturity amount.

I have been following on redemption of my IDFC Infrastructure bonds Folio No - IDB0393392 since last 2 months and STILL Maturity Amount has NOT been credited to my bank account. I have provided all the details like bank account, self attested pan card, self attested cancelled cheque etc.. which been asked so far on email as well and on the given link and filled form also.

I DONT understand WHY there has been so much delay and maturity amount is not being credited. Even after telling so many times on email and on phone with Customer Care that my address has been changed and Demand Draft being sent on that address will not be delivered and will get returned and same has happened ( SpeedPost_No_RM[protected]IN _Undelivered for Ticket Number VK[protected]_262 for the Speed Post ) . I also see other Ticket Number AA[protected]_38 in an email from your team for the Courier from Aviral Logistics ( Aviral_Logistics_POD No_[protected] _BlankStatus ) for the Consg. No - [protected] which is showing Blank Status means it has never been sent or no tracking details present.

I have received few responses both from KFIN Corporate Registry and IDFC Bank as well and every time a new reference number or Ticket Number received in that email but NO RESOLUTION has been done SO FAR.

Also i had talked to Customer Care when i called and even i got call from them once to confirm the details but EVEN after providing all details and have calls on below date and time.

Received Call from KFIN/IDFC Customer Care -
1. On 30-March-2021 at 3:14 PM
2. On 06-April-2021 at 3:48 PM

PLEASE understand that I am a RETIRED person and don't have ANY Source of INCOME and need this amount urgently.

This NEEDS to be URGENTLY solved and confirmed to me at EARLIEST.

Regards,
Vijay Kumar Jain