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Inox Leisure / Inoxmovies.com — Inoculated madurai forced me to take ticket for 3yr old baby

Address:Madurai, tamil nadu, Madurai, Tamil Nadu

Hi, last week I booked 5 tickets for veetla visesam movie using book my show. When I enter theater they stopped me for not taking ticket for a baby who is 3 yrs 5 months old. I believe the policy says above 3yrs which means 4yrs. I didn’t want to take ticket for the baby but requested refund. The manage didn’t honor refund or didn’t give the direction to get refund . Instead I had to get a ticket for the baby and put her on lap.
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Comments

Dear Guest,

Please note that purchase tickets for children above any age of 3 years is necessary.

Regards,
INOX Support
Reply
Yes agree. But the kid is not 4yrs
Reply
Gspmovies's [Complaint's author] reply, Jun 30, 2022
Kid is only 3yrs. What is above 3 means? Could you explain
INOX Leisure / INOXMovies.com Customer Care's response, Jun 30, 2022
Verified Support
Dear Guest, Please mail us your contact details on [email protected]. Our team would be in touch.

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