[Resolved]  Inox Leisure / Inoxmovies.com — Movie cashback not obtained from axis bank credit card

I have purchased movie ticket on 02.04.2017 from Inox Rangoli Mall Belur for Rs. 420.00 through my Axisbank credit card no. [protected] at around 4.40 pm. Its a feature my Visa Signature credit card 25% cash back will be credited to my card if I purchase movie ticket from INOX . But till date the amount is not being reflected in my card account.
Now my Bank is giving reason that INOX counter is not using the machine linked with entertainment merchant hence I will not get the cash back.
How can it be possible as in my statement it is showing as "INOX LEISURE LTD" machine used for selling movie ticket is not linked with INOX brand name. From anywhere in previous days i did not face the issue, then why now??? Who will bear my cash back refund. Please look into the matter else will raise it to Consumer Forum.