Went for Top Gun on 4th of July at 10.30pm at Inorbit INOX. I am a filmmaker and specifically wanted to enjoy the screenX cinema. Initially two of the side projectors weren't working. After some time one started working. During the interval, my brother went and told the staff that the front left projector wasn't on. So after the interval, the side projectors were having random graph images being projected! During the movie?!? There was also the screenX logo being displayed for a long time on the back left screen. We pay so much money to experience a movie. Not to be distracted by random technical practice. It just seemed totally unprofessional and ridiculous.
I hope Inox knows the importance of the movie watching experience and this doesn't happen again. I wasn't able to even recommend this screen to my friends who were curious about it!
A refund doesn't suffice as a resolution. Would leave it up to your customer team to give me an appropriate treatment.
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