[Resolved] Inox Leisure / Inoxmovies.com — Refund of money deduction
B
Bindan
from Noida, Uttar Pradesh
Apr 18, 2022
May 24, 2022
This thread was updated on May 24, 2022
Address:
Crossing republik ghaziabad
Hi team,
This is to inform you that I went Shipra Mall Ghaziabad for watching RRR. During interval period i went for ordering some snacks but at the time of payment the swaping machine was not working properly & my money got deducted from my bank account. I raise this concern to their manager and he assured me that money will be credited within 7 days in my bank account but it's been more than 8 days already but not a single rupee were credited by your side. They also gave me contact number of Sanjeev ([protected]) but he is not responding my calls. I have attached screenshots of ticket & money deduction for your reference. Kindly look in this matter & initiate refund asap.
It was very unexpected behaviour form your staff because they were not supporting and they also waste a lot of time of mine.
Please do the needful
+2 photos
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Jul 2, 2022
Complaint marked as Resolved
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
We apologize for the inconvenience caused to you. There may have been a connectivity problem, as a result of which your booking did not get confirmed.
Kindly liaise with your issuing bank for refund as the transaction done was not verified /authenticated on our gateway hence the payment was not accepted on our side. The amount that is debited is on hold with your issuing bank and will only be released back if you state a chargeback. As the same cannot be initiated by merchant we are requesting you to do the needful time frame will depend on your issuing bank.
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