[Resolved]  Inox Leisure / Inoxmovies.com — worst experience. unbreakable loudness

Address:INOX Jaswant Tuli Mall Kamptee Road

Worst experience ever. i couldnt stand the loudness n decided to leave for complaning within the first 5 minutes of movie.

I did my booking for KGF Chapter 2 from book my show for date 14 apr 2022. timing 02:00 PM.(Screen-4) @ INOX Jaswant Tuli Mall. Since it was House full myself and a friend got seat in 3rd row having seat no. EX-N13, N14 . first i thought it was just the advertisnment which is loud, later when the movie continue with that same insane kind of loudness it was unbearable to sit there. i decided to go and complain about loudness. when i went back and ask the person to reduce sound. he did something but it was not sufficient and he start telling me we can reduce more or u wont here the dialogs. i believe the problem was none of the back speakers was working there. . one guy in popcorn counter told me you took the place near the screen thats y u are facing this issue. later i asked for a refund . so i went to manager. instead of resolving my issue he was telling "was there a problem in clarity" if no i cant do anything about the loudness. he told me to go and ask refund form book my show. so i decided to leave because arguing with them was usesless. as they were not ready to resolve the issue.
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Jun 30, 2022
Complaint marked as Resolved 
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Verified Support
May 24, 2022
INOX Leisure / INOXMovies.com Customer Care's response
Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support
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    INOX Leisure / INOXMovies.com Address
    Viraj Towers, 5th Floor Western, Express Highway, Andheri (East), Mumbai, Maharashtra, India - 400093
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