Hi I visited inox insignia recliner seating in C21 mall, Indore today and I bought the tickets at the counter. The ticket provider lady asked us if we want to add any food and drinks with the tickets and we agreed upon 2 drinks and 1 medium popcorn. When we entered the theatre we also ordered bunch of food like fries and loaded nachos.
Even after we ate the fries and nachos, our popcorn and drink didn’t arrive. Upon asking the server said he will have to check again because he never received our order. After the interval they brought us 1 medium popcorn and only 1 drink and said this is what we ordered. I did specifically told them about my conversation and showed them the amount that I paid no one listened then I called for that lady who booked the tickets and she came and was yelling at me that I didn’t charge you extra you for what you paid for. She never explained me at the counter but she claimed that she did, she was loud, rude and everyone started staring at me in the middle of the movie. This service sucks. I asked her to speak softly but she wouldn’t listen then I asked her to leave she smiled and left. Mean, awful and terrible customer service of inox that I have never experienced. First she didn’t put the right order, then I was disturbed four times and everyone kept asking about the issue when they came and atleast when that lady came she yelled and never got me my drink. If money was the issue for me why will I buy all the other food items and the most expensive tickets of recliner. She would have politely given me a small water bottle or a small drink and said sorry but she never even apologized and then even yelled at your customer. Oh my goodness, That’s horrible!!! Was this information helpful? | 
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