[Resolved] Inox Movies — Regarding ticket booking

Shailendra 0504

from Lucknow, Uttar Pradesh

May 26, 2022

Address:	A 247 Fayal Residency lucknow
Website:	www.inoxmovies.com

On 25.5.2022 I went to inox crown mall lucknow for Bhoolbhulaiya 2 movie at 7:10 pm show. At ticket counter I asked for 4 tickets and the person at ticket counter booked tickets and asked me to purchase snacks . He pressured me for purchasing and said if I dont purchase snacks he will not book tickets. Then I booked tickets from paytm. I want to know that is there any mandatory policy to purchase snacks with movie ticket a d if one should not purchase snacks then he/she will not get ticket.

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Jun 27, 2022

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

May 27, 2022

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We are in receipt of your feedback and we would like to state that while booking movie tickets, food combos sold at our box office to our patrons are optional, all team members are suitably briefed on the same. We also have a standee for food combo (being optional) placed outside the box office.

We regret for any inconvenience inadvertently caused to you.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Regards,
Inox Support